Google

Chukwuemeka O 

on BBB

2 years ago

It's been over a month since I redeemed my $30 gift card with goigle play,to enable me complete my in app purchase,but after redeeming it, Google play won't let me complete my purchase, it kept giving me this error "your transaction can't be completed..." I've contacted their customer specialist almost every day, and each times they will say to give it ***** hours to make the purchase,that it has been solved,up till today that's the answer I get from them after continously failure to use my gift card. I think giigle purposel... read more

Melyn G 

on BBB

2 years ago

Google playstore billed me for another month even if i didnt subscribe to a yearly basis, i opted for a month trial and they didnt even warn me of getting chatged or an authorization or one time pin just because its link to my mobile postpaid 1909-8811-7412 claim id they never refunded 

Victor P 

on BBB

2 years ago

My sons posted an inappropriate video on ******* without my knowledge essentially hijacking my account causing it to be banned and flagged and also banning my gmail account and all my accounts attached this is a huge inconvenience and causing great stress they have an flawed appeal process and trying to get in touch via phone is very difficult this practice is dangerous and life altering and needs a better approach. 

Sibel H 

on BBB

2 years ago

I am trying to get two Google gift card issues resolved for the past 6 weeks. I am exhausted of continuously sending emails connecting to chats so someone can finally fix the problem. I am sending pictures of the cards proof of purchase and etc.with no end result. I am only being send from one support to the next. The amount is together only $50 however it is the principal. If I have to run around on chat sites to try to reach just one person I sure expect some results. 

garrie k 

on BBB

2 years ago

impossible to contact or secure a reply. I have attempted repetedly to seek techinical assistance via phone, text, email or carrier pegion. these people simply do not reply. they have become too big to care about the customer 

Jhoanna E 

on BBB

2 years ago

I bought a Google Pixel 7 Pro phone in which I spent 900 dollars, I have been less than 90 days of use and the phone heats up, It gets so hot that it is difficult to use it, I reported this a week after the purchase, however they told me I should wait,That the phone adapts to the user, however 2 months later it is still warming up, Last week I kept it in my bag pocket when it was hot and when I took it out the screen was broken, but all this du e to the battery, Google offers a high-lasting battery that does not heat up, but... read more

Charles M 

on BBB

2 years ago

I needed to get a phone for my son and put him on my Google Fi plan. Because the promotion was worded ambiguously, I chatted with a support representative and verified in no uncertain terms that he could activate the phone under his account and have the discount applied. After getting everything set up under his account, I was notified by Google that the promotion did not cover "new" Google Fi subscribers and I would be billed hundreds of dollars unless I set it up under my own login. I attribute this more to the people they... read more

Valarie C 

on BBB

2 years ago

Google commits criminal acts with the military (Marines) and other government agencies **** in *******, the intelligence community, the *****************, *******, and ********** state) to create false accounts, impersonating me, and locked me out of several important accounts, such as Last Pass, a password account manager. 

Dan B 

on BBB

2 years ago

0 stars Paid for *********** Attempted to cancel subscription, was not given the option on the website. Could only pause subscription. There is no customer service to call, and the "help center" only gives cyclic options with no resolution. So now I have to put in a fraud claim with my bank instead of a 5 min phone call to cancel the subscription. Do not trust this company.