Google

Victoria M 

on BBB

a year ago

Reached out to google ********** several times about a double billing issue. They just repeatedly denied billing us twice every month for over a yr. Took ** for over $1,000. Fonally cancelled 

Lady C 

on BBB

a year ago

I have reached out to google. I purchased a gift card. Used all but 11 dollars. Found something I wanted to buy. Google is now demanding I show proof of ownership of a card I threw out the day I uploaded it. I can tell them all my transactions. Just not photo proof. That is an issue with google 

Scott M 

on BBB

a year ago

I had Google ************************ for my business emails. I found another provider that served my needs better and for a lot less. I canceled my account and didn't find out until quite a while after that I have an outstanding bill. I can no longer log into the account as they closed it, and it's past the 20-day period you can get access back. I've sent emails, made phone calls, and tried to look up info on their site. I keep being told I have to log into my account and contact the *** department specifically, as no one e... read more

Derek A 

on BBB

a year ago

Google has continually charged my bank for a service I dont use or have any access to. Ive sent several emails to to google, informing them about this issue. *** requested that they stop charging me for said service but despite my continued email efforts to resolve this matter they refuse to cancel the service! My next step will be to report it to my banks fraud department. 

Christopher B 

on BBB

a year ago

I continue to be charged a monthly fee of $12.75 for google ******* premium despite canceling in February 2020. I cannot connect with a representative. They refer me to support.google.com/*******. 

Joshua M 

on BBB

a year ago

I have reached out to google multiple times and offered multiple solutions to needing verification of my account. Ill send documents photos emails license Ill even show up in ********** to prove who I am in order to get back into my account. Ive used ********************** for ***** years. Email accounts business accounts phones they offered everything. But they cant help me get into something so vital and important to me. I have photos Ill never be able to get back of my brother who passed away. Documents that will help me ... read more

Yolanda M 

on BBB

a year ago

Good Afternoon,I was double charged for ********** by Google. There is no number to call for help. I have not heard anything from them as of yet. I would like one of the charges refunded for my account. I only have one ********** account and they charged me twice, which I consider fraudulent. I am awaiting a response. 

Keith C 

on BBB

a year ago

Back in 2013 they offered a lifetime subscription for **** a month. Now they are raising it. I guess they have a different definition of lifetime. And the only way to contact them is through mail. 

Nicholas T 

on BBB

a year ago

I've had a case open with pixel support and the Android Auto team about a major feature of my Pixel 7 Pro. The android auto app disconnects whenever a radio signal is around it. This happened with my pixel 6 pro as well. My case for the pixel 7 pro has been open for 6 months with no results. The team is citing that they can't find an issue...with my $1000 phone...that isn't working. I've been punted back and forth between support teams and heard the words "we can't help you here" more times than I can count. I'm sure I'm jus... read more