Google

Kristin W 

on BBB

2 years ago

Bought three Google Nest Cameras and they stopped working within the warranty period. After spending several hours on the phone with "support" over several days, they still refuse to give me a refund. They keep offering me replacement products - that I have accepted, they have sent and they still DO NOT work properly. Very disappointed and will NEVER buy another product from them again! Beware before buying anything from them, they will not honor their warranty. 

Kisha B 

on BBB

2 years ago

My clients have attempted to post reviews to my Google page several times. Google has not published the reviews. When inquired about it, Google would state the reason why the reviews aren't being published are due to some unexplained violation. One client in particular opened a google account just to post her review because she only had a yahoo account. She then posted the review. It went unpublished and she's been fighting for it's publication. Google claims they can't find it but whenever she goes to my Google Business pag... read more

Yvonne L 

on BBB

2 years ago

I have purchased 2 of 15 dollars Google play cards at Walmart. Neither one of them work. It says that the 15 dollars is added and when you push confirm it says it needs more information. I have tried calling and the live chat there is a recording saying no one is available. I went back to Walmart with receipt and they have tried to help me but they say there is nothing they can do. Google play says there is nothing they can do so now I'm out 30 dollars 

Robin R 

on BBB

2 years ago

DO NOT USE GOOGLE ADS!!! I am a business owner and have always used done free marketing. However, I decided to give Google Ads a try. I called and was matched with my "ad specialist" Alex. I was sent an email to set up a time to speak with Alex and launch my ad campaign. Then I was called. Then called again. Finally, I had the time to set up a meeting with Alex via the link he sent. Then he called me again the next day to tell me to set up the meeting (I ALREADY HAD). Then he sent me another email and called me "Ron" when m... read more

Emerson C 

on BBB

2 years ago

I have been trying to call Google HQ for a customer service question and holding for 50+ minutes each time. I am attempting to recover an account, but the options for account recovery are so limited that I may not be able to. It seems that Google has become so established in society that they have gotten away with disposing of their customer service departments entirely. 

Chris L 

on BBB

2 years ago

Google adversities know scams all over the place. They are paid to do so, How is this Legal?? I know some scams are more sophisticated but some are clear as day! THese are over looked so they can take the moeny. These scams affect a lot of people! I like some of what google does very much but this scam stuff has to stop and google is feeding it to every one, Face book too. I'm looking to get a class action law suit going on all these companies that advertise scams for money with no consequenses. my Email address is *********... read more

Jacob F 

on BBB

2 years ago

I have a free account with Google LLC who will allow reviews of local businesses but anything having to do with showbiz, movies, television shows, etc they cover up public opinion by stifling speech. They host the reviews as going live on your account but many that look find that the same review does not actually exist on the actual page of the subject at hand. Don't know if it's a California thing as they are so very different there than the rest of the nation? Assume it probably is more deeper than that delving into Far Le... read more

David B 

on BBB

2 years ago

I was billed twice for Youtube TV, $64.99. I don't have more than one account. It's posted to my account. Twice in one day. After basically blaming everything else in their help, there's a link to submit a claim. 7 days turnaround. I don't think I want to do business with them anymore. Thieves. 

Austin B 

on BBB

2 years ago

Over charged, and never reimbursed. Contacted the support team for google fi, and they admitted that I was over charged and charged twice for the same bill. They said I would receive a refund on the next billing cycle, but it never came. If you choose to cancel your service with them they will continue to make you pay for an extra 3 months worth of service you won't even be using. Do not use if you can avoid it.