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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Easy pesy During our appointment for oil change, Alfred brought to our attention several items that would need to be serviced. We made appointment, turn around time was very reasonable. We were kept informed via text as to status. The entire team was helpful. Great location, very spacious and inviting waiting area. Total attention to customer needs and/or questions. We will return.
Need a car? See Troy Barr! I stumbled into surprise Honda hunting for a new car after mine was totaled when I ran into Troy. He went above and beyond trying to show me all possible options new and used and worked with me for the best deal possible. I shopped around around and decided to compare before I made a final choice. Troy and his manager Alex promises “we will not be beat on price.” A few days later I came back and low and behold they were able to beat multiple dealerships by hundreds out the door. Need a car? Need se... read more
Have never been more dissatisfied Speedometer doesn’t work Damon Phillips is giving me empty promises and trying to pass me along to someone else, because he’s done withit
Don’t buy from them After you buy a car they say “they’ll take care of you” truth is they don’t! Just ask Damon Phillips and Michael Cook
Don't buy a new car from them I purchased a new Honda CRV and I was not happy with the experience. I was dealing with a person on the internet and agreed to come in and look at the car. I arrived and was shoved off to a new salesperson who did not know anything. He had to keep asking for help from another salesperson. I kept telling them I was not buying the car that day and would be back two days later. They took the keys to the car I was trading in and I had to ask them for them back as they were going to take it when I ha... read more
Business response:
We are very sorry to hear about your experience. We are always trying to improve and your review, while unfortunate, will help us prevent this from happening again. Unfortunately we do not add any accessories until the vehicle is paid for, so we should have done a better job of explaining instead of over promising. As far as the plate refund, that amount comes from the State of Arizona and is prorated for the amount of time you have had the current vehicle registered. It will always be less then what you paid and we have no ... read more
A good dealersip My folks stopped by with the intention of getting some service done for a recently purchased car. They saw an updated model and really liked it. Brandon was very helpful and willing to work with them in trading in their car and make the new purchase. Overall, a good experience with customer service, financing, and purchasing. -Jose A.
Business response:
Thanks so much for taking the time to leave this positive review! Brandon is an incredible asset to our team and we're glad you enjoyed working with him. We appreciate your kind words and hope to see you in the future. -Surprise Honda Team
Deceptive buyer beware of used vehicles Let me first start by saying I would not believe all the reviews you read are good experiences, first of all they insist you write the review while your there so of course it all sounds good. the first review I wrote was written while I was there , I bought a used truck for $17,000. I bought the extended warranty on it since it had quite a few miles on it. After getting it gone I realize the sync does t work on it and the air isn’t working right, I take it in they insist nothing is wro... read more
Business response:
We appreciate you bringing your concerns to our attention. We are sorry to hear you've been experiencing these issues with your used vehicle. We look forward to seeing you this week so we can inspect the vehicle and resolve the issue. Sincerely, Damon Phillips, Service Director
My experience is always outstanding I just purchased my 5 th Honda. My second Honda Accord. Honda there is no other!!!!! Keith Willis was very attentive, knowledgeable and personable. Keith Willis is a true asset to the Surprise Honda family!!!!
Business response:
Thank you for taking the time to leave this excellent review! We're happy to hear you enjoyed working with Keith. Enjoy your new Honda Accord! -Surprise Honda Team
Did a chat on Sun. Two days later no call back. I was stuck at the house due to a dead battery. Had to get a jump start. I had purchased a Honda 100 month battery and it was only 4 years old, so it should be under warranty. I was trying to find out the pro-rate charge. I was told by the chat woman that she would have service call me. As of late afternoon Tues. no one had called me back. I called Tues. afternoon to check on why I hadn't received a call back and was put through to the service line only to be on hold and to lea... read more
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,340 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is closed now. It will open at 8:00 a.m.
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