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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Phenomenal experience. I came with minimal requirements but also with a need. They surpassed everything I expected my used car to be and were able to send me home with a deal that made me more than comfortable.
Business response:
We love to hear this! Thank you for sharing your experience with us. We are here for any future needs and hope you come back to see us!
easy and stress free came in because of a vehicle I saw on their internet listing, the experience was very positive, no haggling on the price, the vehicle was exactly as advertised, and the sales person was very helpful in explaining the vehicle and finding an additional credit that could be applied.
Business response:
Hello Mike! Thank you for the awesome rating!
Don't be a fool Dont be a fool and buy a car from Surprise Honda. They are your typical 2 bit slimy dealership. They are dishonest in everything they do. If their lips are moving they're lieing to you. There are too many other Great Honda Dealers in the area. Don't waste your time with Surprise. That's what their business is based on SURPRISE. WE LIED.
Business response:
Thank you for your honest review and bringing this to our attention. We hate to hear that this was your experience at our store. We aim to give our customers a fair, transparent experience. We would like to speak with you directly to get more details and do what we can to turn the situation around. At your earliest convenience, please contact Mike Cook, General Manager, at mcook@surprisehonda.net. Thank you
Bait and switch The short of the story is they advertise a sweet car and then when you get there it's been sold just a half hour before you get there. Called that day got there in a couple hours and the sold story unfolds with several versions. And the kicker. That was Sunday and they are still advertising the cat on Truecare and I keep getting emails offering me the car with a lower price. What a bunch sleazy salesmen they got they right up to the top. I am assuming I was talking with the top sleaze. And the rest of the sto... read more
Business response:
Greetings Dave – Here at Surprise Honda we aim to provide our customers with the best service, and we pride ourselves on being fair and transparent. We are disappointed to hear about your less than satisfying experience here, and we apologize. Unfortunately, the vehicles are first come, first served. We are sorry to hear that you drove so far, but that is not bait and switch. The car was sold to another customer and we do not hold vehicles. If it is available we will sell it. We also advertise with third party vendors and it... read more
Absolutely lied to and time wasted I’d give 0 if I could. Spoke to salesman and asked to hold a used Honda for us to look at. Drove 60 miles to see, only to be told there would be a “recon fee” added to price of vehicle- which increased price of car by about 1/3. This after being told there would be no “recon fee”, before we left our side of town. This is exactly why dealerships have the stereotypical labels they have. Crazy part is we were ready to pay full internet ask in cash. These guys are a joke. Don’t waste your time.
Business response:
Hello Mike, and thank you for taking the time to share this with us. Here at Surprise Honda we pride ourselves on being a fair and transparent dealership, and we are very sorry to hear about your recent experience. Please know, this is not the service we expect from our team or the experience we want any customer to leave with. Thank you for bringing this to our attention.
Nothing Less than Amazing We went in for our regular service visit and couldn't be happier. The Surprise dealership is top notch and really pays attention to customer service.
Business response:
Wow! Thank you for the 5 star rating!
Great Experience This was my first time in a dealership in more than 20 years. I was definitely not looking forward to it. A friend had just purchased a CRV with Keith's help and recommended I see him. I made an appointment and couldn't have asked for a more excellent product specialist. He and the entire team made the whole experience enjoyable. Keith was a delight to work with. He explained the differences in three 2018 CRV vehicles, made sure I understood how the options on the car worked, and took the time to answer ever... read more
Business response:
Hello Valerie, Thank you so much for choosing Surprise Honda!
Fast and Enjoyable I had contacted Keith Willis, their Product Specialist, by e-mail since I was a repeat client. I was upgrading a 2017 Honda CRV to 2019 Honda CRV. It was a win-win for me. If he could not make a deal I was happy and if he could I would be happier. Keith and his support staff made the deal work where it made sense. I always buy my cars and that was important. They gave me an excellent trade in and my wife drove out of the dealership in three and a half hours from the moment we entered the dealership Keith w... read more
Business response:
Hello, Thank you so much for the awesome rating!
Lease of new CRV Our salesman, Mike Schultz, was beyond excellent. Before we even talked about the car we were buying, he went over every detail of how to use our new 2019 CR-V EX. We were trading in a 2017 CR-V EXL and were taught features that we had no idea existed. Throughout the entire experience every detail was taken care of and there was little haggling to come to a final conclusion. We were in and out in less than 2 1/2 hours from the time we arrived. Great showroom and perfect professionalism. This was my 45th car ... read more
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,340 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is closed now. It will open at 8:00 a.m.
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