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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Excellent Service. Al is always courteous and effective. The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine
The sales manager Jason is a dishonest person. I was ready to buy in cash for the advertised internet price $15.9. But after writing me an offer that I directly and quickly showed him was nothing better than the buy online option/Manager’s Special on your store website (highlighting the fact that his written offer included a $2k trade for my car...meaning he’s really not offering anything for my car). He basically fudged the numbers to make it look like he was offering a trade value when he really was just matching the manag... read more
We enjoyed our visit at Surprise Honda. No pressure sales is greatly appreciated. The sales person Zach Tiner was courteous and answered all of our questions. The buying experience all the way thru the finance step more than met our expectations. We would not hesitate to recommend Surprise Honda to anyone interested in owning a Honda automobile.
My brother and I came in on 10/21/2020 Jason had Evan help us. He was WONDERFUL, infact everyone that was involved was GREAT!! Would definitely recommend.
Business response:
Thank you so much for the kind words and recommendation! It was such a pleasure working with you, and we appreciate the chance to earn your business. We wish you many happy, safe miles. Welcome to the family. Come back and see us!
Brandon did a great deal for us. Love my Honda Fit. He was very patient while we checked other small cars. Brandon was very knowledgeable about the Fit.
Business response:
Thanks, Johny! Glad everything went smoothly for you. Congrats and best wishes with your new Honda fit!
new car purchase I knew what we wanted and how much I could pay. We negotiated for 2 days and reached the agreement that I could afford. This is the 3rd Honda Odyssey we have bought in the last 4 years. David McKee has always handled our service. We have never had any complaint. The time frame and pricing have always been as quoted. I recommend this dealer to any of my friends.
Business response:
Hi Jack! Thanks for reviewing Surprise Honda! Glad David could negotiate the deal you were looking for! Congrats on the new Honda Odyssey!
If there were a zero I would give that. Nate in service is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not been done yet but it was next. He acted so surprised when I said bring it out of the shop now. Seriously this is not the first time I have been done this way, horrible service.
Business response:
We most certainly owe you an apology for the excessive waiting time in service and the negative perception our service advisor/department left you with. Coming to you with “hat in hand” I hope you can find your way to forgive us and give us a second chance. We experienced a series of unusual and unforeseen events (unplanned emergency repairs, short staff, parts delivery issues resulting in vehicles not being finished as anticipated) that ultimately led to our unsatisfactory performance. I’m sure you don’t want to hear excuse... read more
Awesome experience, dealership staff was very attentive to our needs, from start to finish an amazing experience, certainly not typical of the car buying experience!
Business response:
Happy to hear you had a positive shopping experience. It's our job to make the process as stress-free as possible. Congrats on your recent purchase!
I moved here from Illinois almost 2 years ago. I have been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each time my service has been exceptional! The dealership itself is clean & comfortable & the customer service awesome! I’ve also been there for routine maintenance & never felt pressured to get anything done I didn’t want to. I will be back!
Business response:
Thank you for the great review! Your business and recommendation mean a lot to us. We look forward to your next visit!
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,723 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is open now. It will close at 8:00 p.m.
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