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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RIP OFF! My 18 yr son came into the service dept with his honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 and didn't fix the problem with the stalling. Instead them replaced a part that didn't need to be repaired and didn't solve the problem. He has spent over $1000 for nothing. We took it to another shop and had it fix properly and much cheaper. We will never use that dealership again.
Business response:
Hello, Thank you for giving us an opportunity to respond. As you know we only dealt with your son Dallas and everything we did is in writing. We certainly did not charge him for nothing. Your son needed an alignment, but he did not have to get it done. He chose to have it done. We charge $169.00 for an alignment or $299.95 for lifetime alignments, so it is actually a huge bargain for anyone that wants to properly maintain their vehicle. This is optional, and your son chose this route. Your son's vehicle had multiple issues a... read more
Awful Dealership Read their mission statement - they do the exact opposite. Just like any other dealership experience, but worse. Employees are extremely unprofessional. Read fine print carefully.
Business response:
We are disappointed to hear this was your experience at our store. We appreciate the feedback and would love to do what we can to turn things around. At your earliest convenience, please contact Michael Cook, General Manager, at mcook@surprisehonda.net or 602-875-8601. Thank you.
Very good experience Troy worked with us he was patient and friendly. Very happy with our choice. All employees were helpful. The building was very clean, and nicely laid out. Over all a very good experience.
Business response:
We love to hear this! We are so glad our team could provide you with the car-buying experience you deserve.
service seems to be great david in service rocks, he took very good care of me!!!! i came in a few tamest get an oil change. the last time i came in i walked the lot to see about a new car. i argued for 2 hours back and forth. i got to service to pay for my oil change and david some how talked to them and i got the deal i wanted. after walking away twice!
Business response:
David is a valuable member of our team and we are so glad he provide you with such a great experience. Take care!
Can you spell mysogyny? Stupid, disrespectful, angry, argumentative, dumb, defensive, can't add, refusing to provide basic information, unaware of basic business practices, suggesting a price and then withdrawing it, can't even find the internet-advertised vehicle...
Business response:
We are disappointed to hear this and would like to speak with you directly in order to get more details about your visit with us. Please contact General Manager, Mike Cook, at mcook@surprisehonda.net and we will do our best to turn your experience around. Thank you. Michael J Cook General Manager Office (602) 875-8601 Fax (602)875-8681
Severely Disappointed I went into Surprise Honda with cash to purchase a new vehicle. I told the salesman exactly what I needed (AWD, Leather seats, Dark interior) and had already done my research. They only had 2 vehicles on the lot that met my criteria. I test drove a vehicle, left because they were playing the numbers game, and came back when the salesman called me with a number that I was willing to pay. When I came back, they made me fill out loan paperwork, even though I offered to come back the next day with a cashier... read more
Business response:
Hello Holly, This is a very interesting portrayal of events. You purchased on New Year's day. You came in previously and tried to purchase and we could not meet your pricing demands. You left and we stayed in contact and we came to an agreement on price. You drove the vehicle and inspected the vehicle with the sales person. All the paperwork that you signed stated it was a 2wd. The laminated window sticker that we gave to you states it was a 2wd. You did not drive home and call us. You called us 8-9 days later from Virginia ... read more
This dealership does not respect other people's time or commitments. Watch out and know that even if you have a time scheduled with them to view a car they will NOT honor that. They only care about selling the car to the first person. Spoke with their manager and he agreed that their "appointments dont mean anything other then a time reserved" poor service!
Business response:
Hello, Thank you for giving us an opportunity to respond. We do certainly respect every customers time. Unfortunately, we do not hold vehicles for someone who might purchase. If a customer arrives and a vehicle is available, they are allowed to purchase it. We would never tell a customer they cannot buy it because another customer might be coming. We certainly apologize if this does not work for you. Legally if we advertise a vehicle and it is unsold and someone wants to purchase it, we must sell it. We wish you the best of ... read more
This dealership sells wrecked and repaired vehicles as new. The GM uses new vehicles as his personal vehicles and destroys them. Avoid at all costs.
"We pride ourselves on being fair and transparent" Ya ok? The managers there are cocky and not fair at all. They have their cars higher then KBB and have the audacity to add on more fees like recon fee and tire fees. The managers are ok with losing sales to maintain their pride. I feel bad for wasting the time of the kind salesman.
Business response:
David, we appreciate you taking the time to share your experience and bring this to our attention. We hate to hear that this was your experience and hope we can turn things around for you. Please contact Michael Cook, General Manager, at mcook@surprisehonda.net at your earliest convenience. Thank you.
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,723 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is open now. It will close at 8:00 p.m.
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