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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great to work with, beat a competitor price. Keith was a knowledgeable, low pressure sales person! They worked with me to beat a finance offer from my bank too. I recommend Surprise Honda.
Business response:
Thank you for taking the time to leave this 5-star review! We're pleased to hear you enjoyed your experience at the dealership. We appreciate your kind words and hope to see you again soon. -Surprise Honda Team
The best of the best Have nothing but great things to say about Bonnie and tamarin , after a horrible experience at Gateway Chevy .... the gals over at Honda showed us what real customer service is all about ; Bonnie answered all our questions and made the process easy... Tamarin literally watched and played with our kids so we could have a stress free environment while going through the process... would 100% recommend this dealership to everyone!!! I’ll be doing more business with them soon!!
Business response:
Thank you for leaving us this excellent review! We're happy to hear we were able to show you a positive experience. We hope you enjoy your new vehicle! -Surprise Honda Team
New Honda Pilot We just purchased a new Pilot from this dealership, they worked really hard and long to get us what we wanted and into the car we dreamed of going home with. They dedication and friendliness of the staff made us feel like part of a family! Such a great company, they got us into the car we wanted the same day!
Business response:
Thank you for taking the time to leave this review! It's great to hear you enjoyed working with Keith. We hope you're enjoying your new Pilot! -Surprise Honda Team
Great deals They were willing to work with us on our trade in but also with the purchase of a 2018 Odyssey . Will definitely go back to them.
Business response:
Thank you for taking the time to leave this excellent review! It's great to hear you enjoyed your experience working with our staff. Enjoy your new Honda Odyssey! -Surprise Honda Team
Purchased car This place was very open arms to me and my family. Bonnie help me every step of the way to purchasing. Good energy. I really Recommend this place. Surprise Honda
Business response:
Thank you for taking the time to leave this 5-star review! We're happy to hear Bonnie was helpful in assisting you with your new vehicle purchase. Come back to see us again soon! -Surprise Honda Team
Terrible, disrespectful & embarrassing. This is the worst Honda dealership in AZ. The people here are nothing but disrespectful and the opposite of customer service. In short, I came to finance a car, we agreed on a contract etc.. I then drove off the lot that same day, mind you this was 3 weeks ago. Now today I was told to come in because apparently my loan wasn’t accepted so they found a new lender on ‘different terms.’ Now they’re asking for $1150 extra down payment, not what we had agreed to, but they managed to lower th... read more
Business response:
Unfortunately as dealers, we are at the mercy of the lenders and how they view your credit situation. You were given options and you chose not to exercise any of them. The lender was willing to give you a lower rate and we were willing to reduce the over all amount finance on our side, but there was only so much we could reduce. We gave you an option of working with you for the additional money down. Keep in mind that the additional cash down reduces your principle balance. We cut a check and returned the $500 to you immedia... read more
Worth the drive to visit this dealer. Very good experience. I worked with Keith Willis and was very pleased. I knew what I was looking for so it was comfortable, not confrontational. I was not handed over from person to person trying to "make a deal". Each of those I spoke with in sales, insurance, service and finance were very professional. I went in with my own financning secured, but they found me a better rate, saving me $1400 over the term of the loan.
Business response:
Hi Ted, congratulations on your new vehicle! I'm so happy we were able to help you and save you some money in the process. Thanks for the review!
Do not deal with Alex! Do not deal with ALEX! I was greeted with total and utter disrespect. He had a “know it all mentality” and was very condescending. He displayed very little professionalism by over talking and cutting me off! As soon as I alerted him of his disrespectful attitude, he then said a smart comment about my service in the military. I will be filing a formal complaint. The worst part is that another one of his co workers brought to my attention that he had only been working there for a few weeks. This incident... read more
Business response:
Thank you for your feedback, we have passed this along to the General Manager and are dealing with it appropriately,
ROB IS THE MAN IN THIS DEALERSHIP-EXCELLENT SERVICE - RON ROB HELPED ME AND NICE AND GOT ME A CAR. EDDIE WAS FRIENDLY, TAKE GOOD CARE OF A CUSTOMER. EXCELLENT SERVICE, WOULD RECOMMEND THIS DEALERSHIP.
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,340 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is closed now. It will open at 8:00 a.m.
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