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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
good response to customer complaint Update Nov 6th 2014: Apparently the dealer has noticed this post and I received my refund immediately. Well, maybe its not that bad. Consider how fast it respond to customer rating, I will give it a 3 star instead of 1. Do not expect any customer service after you purchase a used car from this dealer. I bought a 2007 Hyundai about two month ago. When I purchased the car, its sale person told me that they will send me the information regarding where to do maintenance and so on, but I receiv... read more
Business response:
Thank you for your reconsideration of your review. We do sincerely apologize that the cancellation process did not meet with your expectations. Best Regards, Jim Farkas General Manager
Fantastic customer service, the process was fast and efficie I would recommend both Rob and Clifton to anyone, they both provided excellent customer service. I could not be happier with the the purchase of this vehicle.
Business response:
Providing quality customer service is a top priority here at Germain Honda of Ann Arbor. Thank you for allowing us to provide you with quality automotive experience you deserve. Best Regards, Jim Farkas General Manager
Purchased used 2005 acura rl quick and seamless purchase. Paperwork was completed before pickup and car instruction was knowledgeable. Vehicle was clean and ready to go. Thank you for an easy transition.
Business response:
Thank you for sharing your positive purchase experience with others and for your business. We look forward to our continued relationship. Best Regards, Jim Farkas General Manager
Heather was exceptional Heather helped us in finding the right car. She was genuine, intelligent, knowledgeable, and attentive to what we were looking for. She presented the dealership well and I can't wait to do business there again
Business response:
We are all pleased to know that Heather provided you with such a quality experience that you were willing to share your story with others. We too look forward to working with you again. All the best, Jim Farkas, General Manager
Excellent folks , Excellent attitude ! I have worked with Evan Carrier for my daughters 2104 Civic as well as the latest 2014 CRV. He's a excellent person & understands customers needs very well . I have seen him work with the same attitude with many of the other customers whenever I was at the dealership & will certainly recommend meeting him to my friends when they are looking for a car. I am happy to say that at Germain Honda the approach is not 'salesy' and that reflects in the entire management team delivering professio... read more
Business response:
We appreciate your kind words regarding your experience with Kevin and other members of our team here at Germain Honda. Customer satisfaction is our #1 priority. Best Regards, Jim Farkas General Manager
First Car from a good Dealer!! 2012 Honda Accord EX-L is my first car and i am happy i got it from Germain Honda. I took about 3 weeks to select this car, throughout the 3 weeks they were very patient and helpful in getting me the right car of my chice. I worked with Heather Defoe, she is an excellent sales person. Even though i am a little new to Ann Arbor, i bet they are the best dealers in the area.
Business response:
Congratulations on your Honda Accord EX-L, we know you will enjoy the ride as you set out exploring our fine city and finding your way around. We also want to welcome you to Ann Arbor, we know you will enjoy the city as much as you will your new car. Thank you for your kind words regarding your experience with Heather and our dealership. Best Regards, Jim Farkas General Manager
First new car in a while I have owned 12 new cars in my life so far; most were purchased through an employer plan. The sales staff at Germain treated me well and were able to quote me an acceptable price. The car was delivered clean, full of fuel, 100% functional and so far flawless. They exceeded my expectations and the product speaks for itself (2014 CRV EX).
Business response:
We are so happy that we were able to exceed your expectations and wish you many safe and pleasurable driving miles in your new 2014 CRV EX. Thank you for sharing your experience with others. Best Regards, Jim Farkas General Manager
Best dealership experience in town! With a list of 8 different cars I was interested in, I had to visit several different dealerships in town. My experience at Germain Honda surpassed all the other dealerships. And working with Jeff Williams was unbelievable.! He actually listened to what our criteria was and didn't try to push us into something we didn't want. We were impressed with his knowledge of the vehicles we were interested in and loved how he gave us all the information we needed without being pushy and frankly outr... read more
Business response:
Thank you for sharing your story about your experience with us here at Germain Honda of Ann Arbor. Our goal is to assist our guest in providing a stress free environment and information they require to make the right buying decision for them. We wish you many safe and pleasurable driving miles in your new car. Best Regards, Jim Farkas General Manager
OUTSTANDING Customer Service Let's just say, "I am one of THOSE customers!" The dealership will KNOW who I am. It was a GREAT pleasure working with Andy Watches, and most importantly, Joel Rosentreter. This is my 2nd Honda Accord lease (the first one was from another dealership). Imagine the dealerships amazement when I walked around my new lease and saw a dent. I was NOT taking ownership of the this vehicle, and requested that the dealership find me a new one. Joel handled this with the utmost respect and didn't argue with ... read more
Business response:
We thank you for your loyalty to the Honda brand and also your patience while we located you another vehicle. Your kind words regarding how our team handled your situation are greatly appreciated as customer satisfaction is of the utmost importance to us. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,535 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is open now. It will close at 6:00 p.m.
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