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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great Price and No Misrepresentations Saw car online at very good price. Drove 3 hours to dealership and signed papers. Car was as represented. Price was as represented. Did not try to manipulate on anything.
Business response:
We truly appreciate you making the 3 hr drive to Ann Arbor and are pleased to know you were not disappointed upon arrival. Our team works hard to provide an accurate description to our online shoppers to make your experience just as enjoyable as our onsite customers. Best Regards, Jim Farkas General Manager
Great service, great people! We worked with Jeff Williams who stayed late on a Friday night after traffic made us very late for our appointment. He and Jerome in finance were fantastic and friendly. We also got the exact deal we asked for on our certified Odyssey, extended warranty and all. I highly recommend Germain Honda and Jeff Williams!
Business response:
We thank you for taking the time to recognize Jeff and Jerome for the service the provided you and also for your business. Congratulations on your Odyssey, please let us know if there is anything further you need. Best Regards, Jim Farkas General Manager
Engine Light I brought in my Honda CRV because the engine light came on. Nick Sneed was extremely helpful in helping me to understand the problem and to figure out options. He's very knowledgeable and kind - and I trust him. It's that level of trust that keeps me coming back.
Business response:
Your faith and trust in Nick speaks volumes. Thank you for choosing Germain Honda of Ann Arbor for your automotive needs. Best Regards, Jim Farkas General Manager
Very helpful with little to no pressure Luis, the sales consultant, was very helpful. He gave information and was patient throughout my two visits to the dealership. I have never had such a positive experience at a car dealership. I usually hate every minute but didn't mind it this time.
Business response:
We truly understand how customers tend to not look forward to car shopping. Here at Germain Honda of Ann Arbor we are changing the way our guests feel about the experience and we are happy to know you enjoyed shopping for your new car. Best Regards, Jim Farkas General Manager
Best Dealership I Visited I visited a few other dealerships in the area but this one was by far the best. While other made me feel like my business was unwanted, Germain Honda and James Nichols were friendly, fast responding, and helped me into the car that I wanted with ease. Extremely professional and polite staff. I will only buy another Honda from Germain Honda.
Business response:
We are happy to know that your experience with James and our dealership was a positive one. Our team is dedicated to providing a quality and customer-centric experience. We look forward to continuing to provide you quality service throughout your ownership. Best Regards, Jim Farkas General Manager
Honda CRV of my dreams! I worked with Jeff Williams for my 2014 CRV and it made the whole image in my head about buying cars change for the better! He made getting a new car painless and a very easy experience. He was knowledgeable, friendly and truly a pleasure to work with. I didn't feel pressured and really felt like he was taking the time to go over everything with me prior to my signing the papers. Once I made the decision to purchase the car I got to work with another great person at this dealership, Jerome P. He helpe... read more
Business response:
We thank you for your business and for leaving us this wonderful feedback about your experience. Here at Germain Honda of Ann Arbor, we are changing the way people view the car industry. We truly keep the best interest of our guests at heart through every touchpoint. To us, it isn't about making a sale it's about building relationships and having happy customers. We look forward to continuing to build a long and lasting relationship. Best Regards, Jim Farkas General Manager
Recall repair I have an older model pilot that hadn't been serviced at the dealer. But when I got the notice and called, I was scheduled promptly, treated warmly, and accommodated with a complimentary pick up when it was ready. The also caught an unrelated and potentially dangerous tire condition in the inspection and called me so it could be addressed.
Business response:
Thank you for sharing your positive service with our dealership. We were pleased to know that our team was able to assist you with your recall notice and in catching the tire condition so that you might address this matter and be safe of the roads. Best Regards, Jim Farkas General Manager
Quick and easy James and team made the process quick and painless. Began with email in the morning and I drove our new Pilot home that evening. Thanks
Business response:
We are happy to know that your experience was quick and painless. Thank you for taking the time to provide us this positive feedback. Best Regards, Jim Farkas General Manager
Superb service and great customer care I live far away in Ohio. I found a car that I liked and worked with Phillip Miller. Phillip was very professional, very understanding and extremely helpful. We did the entire deal over the phone, texts and emails. he represented me very well and got me an exceptional deal. he was never ever pushy. I strongly recommend you ask for Phillip Miller in sales. he is a gentleman and a great guy. I recommend this dealership. They delivered the car to my door. Exceptional service!
Business response:
Thank you for sharing your positive sales experience with our dealership. We were happy to know that Philip provided you such a pressure free experience which is what we are all about here at Germain Honda of Ann Arbor. Thank you for trusting in us and for allowing us the opportunity to earn your business. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is open now. It will close at 8:00 p.m.
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