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General RV Center
- North Canton, OH
About this business
Location details
3063 Greensburg Rd, North Canton, OH, 44720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi Mary Ann, I'm sorry to hear about your experience. We appreciate your patience and your feedback. We are always looking for ways to improve and consistently deliver the exceptional service our customers deserve. I have escalated and reached out to the responsible managers to review and to follow up regarding your concerns.
Business response:
Hi Sharon, Thank you so much for the positive review! We'll be happy to pass your kind words and five stars back to our team! They'll be happy to hear that your experience with us was excellent! Please let us know if there is anything else we can do for you. We are more than happy to help!
Business response:
Hi Regina, Thank you for reaching out to us. We’re incredibly sorry to hear about your poor experience in our store. I have reached out to responsible managers to review your concerns. We will be in touch.
Recommendedjust picked up our new imagine from general rv. I have to say it was outstanding customer service. from Jeremy working hard to get the same done. to Rob getting the finance done and then Brian ( hopefully I got your name right lol ) doing the walk through. I've never had a more thorough walk through. covered everything! made sure everything was taken care of. They even bought us lunch while we waited for them to take care of a couple minor issues. Thank you everyone. and thanks Linda for lunch!
Business response:
HI Jackie, Thank you for the kind review. We're so glad to hear staff gave you exceptional service! Call us if there is anything we can help you with.
We are currently living in our new 2018 camper that we purchased in September while our house is being built. Our heat went out and we contacted the service department and they would not send anyone out to help us. They was absolutely no help at all with troubleshooting the problem. Thankfully Stoneys Rv in Cambridge came to the rescue. Obviously once General Rv gets the sale they don't care about their customers after that. Would not recommend them to anyone!
Business response:
Thank you for taking the time to share your feedback with us, Michelle. The staff at General RV Center takes our reviews very seriously. We would like to turn your poor experience around. I have escalated and reached out to the responsible managers to review and to follow up regarding your concerns.
Front of the house (sales and Fiancé) outstanding service - back of the House (service & repairs) a lot to be desired for. We have brought our RV back several times to fix what they didn’t didn’t fix the first time. Very frustrating.
Business response:
Hi Edward, We appreciate your feedback. I will look into this immediately and see what we can do to fix this issue.
Frequently asked questions about General RV Center
How is General RV Center rated?
General RV Center has a 4.1 star rating with 1,958 reviews.
When is General RV Center open?
General RV Center is closed now. It will open at 9:00 a.m.
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