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Gem Shopping Network
- Jewelry
- Duluth, GA
About this business
About the Gem Shopping Network After a few minutes of watching our shows, you will quickly realize that we are different. Our hosts combine entertainment and education while presenting rare gemstones and fine jewelry. You will have an interactive, attentive experience from the privacy of your home. Our true fans watch us for so many reasons. The fine, designer merchandise, rare gemstones, estate jewelry, collectibles, and interesting minerals from the earth are only part of our story. Our vast array of on-air personalities a... read more
Location details
3259 Duluth Highway 120, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:14 a.m. to 8:14 p.m. | |
| Tue | 8:14 a.m. to 8:14 p.m. | |
| Wed | 8:14 a.m. to 8:14 p.m. | |
| Thu | 8:14 a.m. to 8:14 p.m. | |
| Fri | 8:14 a.m. to 8:14 p.m. | |
| Sat | 8:14 a.m. to 8:14 p.m. | |
| Sun | Closed |
I'm new to GSN I made 2 purchases and my third was for a necklace I won biding on where vendor ***************** lowered it on an overnight price drop the sales rep promised me 10 percent coupon and free shipping I won the auction and a the floor manager D**** called me to finsluze the sale we spoke to me in a condescending tone msking feel guilty that I bought a very price and I should b grateful refused to honour tge 10 percent or the free shipping and pushed me to refuse the purchase claiming it was a loss!! I declined an... read more
Business response:
We sincerely apologize for your experience while interacting with our Sales team at GSN. We sincerely regret any inconvenience or frustration this may have caused you.We strive to provide exceptional service to all our customers, and it is disheartening to learn that we fell short of your expectations. We take your feedback seriously and will address the issues that led to this unsatisfactory experience to ensure it does not happen again.To make amends for this unfortunate incident, we would like to offer our assistance and ... read more
I made an order for a cookware set on December 4th of 2022. I have not yet to receive the package. I sent an email to the seller on Jan.10 2023. I have not received a reply from the seller about the order.
I did the same placed my order for pots and pans the beginning of December I send them a text to track my order they reply for me to be patient that it had already shipped and nothing so I texted again on Jan.26 and the 28 then never had any response.
Received an email from Gem Shopping Network that my Refund would be processed in **** Days. 20 Days Later and after reaching out to GSN twice STILL NO REFUND. Having my Financial Institution do ChargeBack. Never again
I ordered the cookware set in early December. Here we are almost to February and I STILL have not received it yet. When I ask where they are, I'm told to be patient and they are on the way. I want another set sent oor my money back! NEVER ORDER ANYTHING FROM THIS PLACE!
I ordered two orders on December 1st. and never received the orders. It's January 11 now and can't get any answers from the company. I would like to get a class action lawsuit.
Business response:
Hello *****,We're sorry to hear that you were dissatisfied with your experience and we stand ready to resolve any issues you may have. Unfortunately, I was unable to find your information in our data system to give you an update on your order. Please reach out to us at ************** so we can answer any questions you may have. *****
Claims they ave the most liberal return , therefore feel free to buy multiples, BEWARE. Their hosts, except ****, says this all the time, but their actions don't coincide with this statement. Also, they tend to ignore requests on online chat.. I have very mixed feelings on this channel. If not for their CHROMIA vendor and **** from Jewelry Extravaganza, I probably would have stopped watching. Definitely feel service has declined this year.
Business response:
Thank you for taking the time to provide feedback.We're sorry your shopping experience didn't go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience. Please let us know if you are looking for something in particular or have any questions about our return policy. **************** is available Monday-Friday 9 am-5 pm est to assist you with requests and answer any questions you may have.Please let us know if you need anything else.
I just began my shopping experience on Gem Network after stumbling upon it on my ROKU streaming tv. The hosts are fantastic, very reasonable prices, and the jewelry is gorgeous. The estate jewels are always breath taking. Thank you!
On three separate occasions, I was charged more than the price quoted. The third time I had video recorded the program, including the item number and on-air price given. When I received an email of the order several hours later, the price had increased over $200.00this was on a Friday. I called GSN and was told I would have to call **************** the following Monday. I called on Monday and told the ** Representative (********) about the overcharge, explaining that I had recorded the program and double-checked the price qu... read more
Frequently asked questions about Gem Shopping Network
How is Gem Shopping Network rated?
Gem Shopping Network has a 4.6 star rating with 689 reviews.
When is Gem Shopping Network open?
Gem Shopping Network is closed now. It will open at 8:14 a.m.
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