Gem Shopping Network

Rob M 

on BBB

a year ago

Over the past several months, I have purchased several items. Some of what I received looked much different in person. Almost as if the scale of the product is being skewed on air. Im not implying that, but the items received are much different in person . The other consideration one should consider when purchasing with GS, is the cost to return an item. I am thankful for the seven day return policy, but it gets expensive to return items. The customer incurs the cost to ship the item back, and the additional cost to insure i... read more

Susan M 

on BBB

2 years ago

I have read the previous complaints and I had to say something positive. I have bought over the past couple years 4 items. I returned only one item as it wasn't to my liking. There was absolutely no issue returning it as I followed by their rules. I am loving the jewelry I bought and although I have a friend who is a jeweler who gives me great prices, I found that with GSN I am getting prices better or comparable to the discount I receive from my friend. My average spending is between **** and $4000 per item. I found custome... read more

Anouja M 

on BBB

2 years ago

I'm new to GSN I made 2 purchases and my third was for a necklace I won biding on where vendor ***************** lowered it on an overnight price drop the sales rep promised me 10 percent coupon and free shipping I won the auction and a the floor manager D**** called me to finsluze the sale we spoke to me in a condescending tone msking feel guilty that I bought a very price and I should b grateful refused to honour tge 10 percent or the free shipping and pushed me to refuse the purchase claiming it was a loss!! I declined an... read more

Tamala T 

on BBB

2 years ago

I made an order for a cookware set on December 4th of 2022. I have not yet to receive the package. I sent an email to the seller on Jan.10 2023. I have not received a reply from the seller about the order. 

Michael B 

on BBB

2 years ago

I did the same placed my order for pots and pans the beginning of December I send them a text to track my order they reply for me to be patient that it had already shipped and nothing so I texted again on Jan.26 and the 28 then never had any response. 

Jon H 

on BBB

2 years ago

Received an email from Gem Shopping Network that my Refund would be processed in **** Days. 20 Days Later and after reaching out to GSN twice STILL NO REFUND. Having my Financial Institution do ChargeBack. Never again 

Paula W 

on BBB

2 years ago

I ordered the cookware set in early December. Here we are almost to February and I STILL have not received it yet. When I ask where they are, I'm told to be patient and they are on the way. I want another set sent oor my money back! NEVER ORDER ANYTHING FROM THIS PLACE! 

David G 

on BBB

2 years ago

I ordered two orders on December 1st. and never received the orders. It's January 11 now and can't get any answers from the company. I would like to get a class action lawsuit. 

Christina L 

on BBB

3 years ago

Claims they ave the most liberal return , therefore feel free to buy multiples, BEWARE. Their hosts, except ****, says this all the time, but their actions don't coincide with this statement. Also, they tend to ignore requests on online chat.. I have very mixed feelings on this channel. If not for their CHROMIA vendor and **** from Jewelry Extravaganza, I probably would have stopped watching. Definitely feel service has declined this year.