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Gaiam
- Business Services
- Louisville, CO
About this business
Promote your business to consumers looking for your products
Location details
833 S Boulder Rd, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedso happy to have my Gaiam mat again! my beloved mat had started to separate after 3 years of hot yoga, 3 times a week. I tried two other brands of mat, only to be disappointed. you honored your lifetime warranty and sent me a brand new one! I will never use another brand now.
Business response:
Hi Christine, so happy to hear this and that you love the mat :)
Comfortable, easily able to do computer work on or teach my group of 2nd Graders!
Business response:
Hi Joanna, thanks for sharing the picture! Happy to see you enjoy the chair :) If you have any questions or concerns with it, please always reach out to us at customerservice@gaiam.com
My wife & I both love our Gaiam yoga blocks. They are an excellent addition to our daily practice. They provide extra stability during balance postures and guide our alignment throughout class. They have also helped progress our crow pose! We’ve had two blocks for over 5 years and they are still fully functional. We now have a small collection. :-) HIGHLY recommend!
Business response:
Hi Chelsea, thanks for sharing! We're happy to hear you enjoy the blocks and that they help improve your practice! :)
I love your videos and instructors! I was excited about my purchase of the COREPLUS REFORMER. Unfortunately I was 3/4th into the workout when the cord snapped the FIRST using it. It's not lengthy enough for taller people. I purchased it at Sierra Trading Post while on vacation. Do you make a lengthier cord? Can I get a replacement please?
Business response:
Hi Brigitte, so sorry to hear this!! Unfortunately, it does not come in any other size, nor do we have replacements as it's a discontinued product. If you have a copy of your receipt I'm happy to offer store credit, however, we don't have international shipping, are you in the U.S.? (I only ask since you mentioned vacation :) )
Thank you Gaiam customer service and thank you Brittany Schmitz! So happy I chose Gaiam to order my yoga mat (the Studio Select Dry-Grip Yoga Mat 6mm). I selected expedited shipping; one thing led to another and it didn't come in on time. I called Gaiam customer service and explained what happened and asked if I could have the cost of shipping refunded. Not only did they happily refund the shipping cost, but Brittany called FedEx (without me even asking) to check why the delivery was delayed. She called me back within two ho... read more
Business response:
Hi Taylor, so sorry for our delay with a response to you! Thanks for the review and kind words! We do what we can to help all of our customers out when no-so-great situations like this happen. :) Thanks again for the review and patience with your order experience.
I am pleased to say that Gaiam has graciously agreed to send replacement pieces for my broken exercise ball chair free off charge with no questions asked. The metal bar broke at the insertion point on the chair. I emailed them about it and asked for replacement parts yesterday and received an email indicating they were shipped today. Now that is how you do business.
Business response:
Hi Christine, so sorry for the delay in our response to you! I'm happy to hear we were able to work out the replacement parts needed quickly and easily :)
I had a yoga mat as a present and it was promoted on the grip aspect. I tried it and had to take it back as I was unable to hold my poses - not the cheapest mat at $54 too.
Business response:
Hi Leona, so sorry to hear it wasn't working out for you! If you weren't already doing so, we recommend a 50/50 solution of water and vinegar to clean the mat before and after each use due to resides that can be left behind from the manufacturing process and use.
I ordered 5 yoga straps and received five yoga SOCKS. The problem is trying to get some help to resolve the issue. I have tried and tried calling and emailing. No one EVER answers when I call. No one EVER calls back when I use the call back feature. No one EVER emails me back when I email. Do not buy from Gaiam...go elsewhere. There is no customer service.
Business response:
Hi Randy, so sorry to see that happened! Your first email we received yesterday, it does take us up to 48hrs to respond as we get a high volume of emails, calls, social media message and chats for gaiam.com AND spri.com. Your additional emails just came through 38 minutes ago, again, please do give us a bit of time to respond. I've gone ahead and issued your refund per my response to you. Please be sure you're calling 877-989-6321 as we do always respond to voicemails and callbacks. Have a good day!
After having ball chair for year and few months several parts were replaced several times. Now since warranty is up they won’t do nothing when the chair is apparently warranty issue and should be replaced being with instead diff parts of it
Business response:
Hi Melissa, we're 7 months past the warranty, I'm so sorry but we can only offer the discount and free shipping.
Frequently asked questions about Gaiam
How is Gaiam rated?
Gaiam has a 2.4 star rating with 235 reviews.
When is Gaiam open?
Gaiam is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
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