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Gaiam
- Business Services
- Louisville, CO
About this business
Promote your business to consumers looking for your products
Location details
833 S Boulder Rd, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order on the 5th of May and received confirmation of my order on the 6th which states delivery in 2-5 business days. Since then I haven't had heard anything from Gaiam; no updates telling me if my order has been fulfilled or dispatched. I emailed on the 12th to find out what is happening to my order and had no response. I have also messaged Gaiam via Instagram and again no response. I totally understand that orders may be taking longer than usual but if you are a company accepting orders then you need to keep you... read more
It has the worst customer service reps. I’m not the only one that thinks so, I’ve read similar complaints online.
The only reason I ordered from Gaiam was for the kettlebell listed in stock. Everything else shipped in a fairly reasonable time and only after I inquired about the missing kettlebell was I told my order could not be fulfilled and the rest was cancelled.
RecommendedI am a Fitness Trainer, also teach all studio Freestyle Group Exercise Classes. I use and 100% recommended Gaiam Yoga mats as they do the job we all want them to do. My 6mm Premium Mats last, I only get a new one, when I fancy a new colour. All the mats non Gaiam I have bought in the past, would bearly last me 3months. Would never bother with any other brand x
Love the recipes and the cookbook from Gaiam!
CUSTOMER SERVICE - Lack of communication and the CS has such Attitude as to make one think that you are the one with issue? Time commits are never met. Orders come without detailed invoices and without explanation of shorted items. Orders cancelled without communication then when you state no I don't want order cancelled you have to get back at the end of the line in fulfillment & oh by the way the color you ordered is only available to frst few in the new line not you who waited 2 weeks because of your errors in cancelling ... read more
Customer service has been phenomenal. Very rarely have I dealt with a company that is as professional as gaiam. Fast responses to inquiries, professional customer service, and good product. It’s not “if” I will buy again, it’s “when”.
Bogus shipping claims of 2-3 business days and no response to contact.
Frequently asked questions about Gaiam
How is Gaiam rated?
Gaiam has a 2.4 star rating with 235 reviews.
When is Gaiam open?
Gaiam is closed now. It will open on Monday at 9:00 a.m.
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