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Gaiam
- Business Services
- Louisville, CO
About this business
Promote your business to consumers looking for your products
Location details
833 S Boulder Rd, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Gaiam's customer service is terrible. I placed an order on their website, only to find the same item elsewhere for half price. I tried cancelling the order within an hour of placing, and am now told there is no cancelling once placed. I've wasted time and money, and am completely disappointed. Never again, Gaiam.
Business response:
Apologies to hear this! The no cancellation notice is available well before anyone places an order to review, sorry those details were missed: https://www.gaiam.com/pages/covid-19-response
It would be helpful if the box had some warning about latex. I bought a 3 pack of loop bands from walmart and the box says ABSOLUTELY NOTHING about the product containing Latex, which I am allergic to. I didn't realise the problem until I started to exercise and my skin started to burn.
Business response:
Hello Danielle, apologies to hear this! We are looking into changing the information provided on the box however all of our bands are made of a natural rubber for both of our brands Gaiam and SPRI. Please reach out to inquire about the material before purchasing especially if you know you have a reaction to that material.
Super disappointed with the service and the quality. The shipping charges are very high, and the order took like two weeks and a half, then Fedex lost the package...by this time they have already charged me for the weights. After another two weeks and bad experience with customer service the weights finally arrived in bad condition. Waste of my time and money. Avoid this company...
seriously scary customer service! false advertising and then screw over the customer. experience was pretty surreal and nightmarish.
I'm actually seriously beginning to wonder if this company is legit... I paid in full for a yoga mat and have not received it, or any answers to my emails. I would say it's the worst customer service ever, but they don't appear to even have any customer service....
The website pulled the money out of my account, I’ve received no order confirmation, it took several attempts for the payment to go through and it only went through when I tried to back out, the website told me only the payment went through but it encountered an error
Sold me 1 weight but its advertised as you are buying weights. Who buys 1 weight and not 1 set of weights? Why do I want 1 dumbbell for $30.00? This is just really unfair and wrong. I paid $19.00 for shipping too. I email in and it says we are too busy and will take us 3 business days...call in and an auto message says please email us. Its just very disappointing to have an experience like this.
Business response:
Hello Jason, apologies for the inconvenience. I have provided all details via the message we're corresponding through. :)
very disappointed with the service. The shipping charges are very high, but the order was not delivered in full and I'm left with 1 dumbbell I cannot use or return. Waste of my time and money.
Absolutely abysmal customer service. Not to mention their shipping and packaging departments are also completely laughable. Definitely will never be ordering another product from this garbage company ever again. Also Brittany the supervisor and Laura are really stupid and need to grow a pair of they are going to work in customer service.
Frequently asked questions about Gaiam
How is Gaiam rated?
Gaiam has a 2.4 star rating with 235 reviews.
When is Gaiam open?
Gaiam is closed now. It will open on Monday at 9:00 a.m.
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