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Gaiam
- Business Services
- Louisville, CO
About this business
Promote your business to consumers looking for your products
Location details
833 S Boulder Rd, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought the PERFORMANCE MAT BAG 6 days ago at the Yoga Conference and Show in Toronto. A tooth on the zipper broke off after 2 days and today the zipper completely separated so I can't zip up the portion of the bag that holds the mat. I like the design of the bag but it's unfortunate that I was only able to use it for less than 6 days.
Huge thank you and shout out to Gaiam and Brittany from customer service! I had been experiencing some defects with my mat (used regularly for about a year), and after a short phone call and email exchange, there's a replacement on the way. I will continue to buy Gaiam products based on this experience, and am thrilled that they stand by their lifetime guarantee, hassle-free.
I have several items the stability chair the hand restore the neck cushion the strap DVDs a yoga mat was gifted to me the only request have a sz long ever made? Thanks so much great items!
Business response:
Hi Melissa, if you're asking if a longer mat has ever been made, yes. We do have a few options called "Longer/Wider" version of specific mats. If you're asking if the strap has been made in a longer version, yes, I don't know what length you have, but we offer a 6ft or an 8ft. I believe we had a 10ft strap in the past but not sure if we'll be introducing that length again.
I love all my Gaiam CD's. The trainers are great and experienced. They explain the positions completly and I feel great after every workout!
I loved my balance ball chair until the retaining bar snapped near the bolt. Now I have the same problem as other with the ball lurching forward if I lean forward. I'm emailing them today to see if the bar is back in stock.
I purchased a ball chair when my very expensive work chair started making my leg go numb after knee surgery. The ball has no pressure points, and has been much better support and no pain. I can't lay back and fall asleep during meetings either!
I'm a bit frustrated. Like many others, the bar on my ball chair broke and the stability just isn't there. We contacted Gaiam for a replacement part on December 7, 2016 and have been told continuously that it was on back order and would arrive in January. As of today, we requested another update and we're informed that it would be another 4-6 weeks. Now Gaiam is saying we can PAY to ship it back and they'll give me a credit? Needless to say, this is pretty disappointing. I want to be able to use my chair properly and as of n... read more
Their customer service is the greatest... Had a problem with a product and there was absolutely no questions asked except send us the adddress you want it shipped to... thank you so much... bravo to their customer service staff.... my best to you always .. john kaye
My experience has been somewhat bittersweet so far. I've loved my balance ball chair for the several months I've had it, but I have a similar issue to others: the retaining bar snapped at the bolt, and the ball mysteriously started deflating after months of no change. I hope it wasn't punctured. The worst part is that I have no idea how to replace the bar, and in the meantime, if I lean forward on it, the ball lurches forward and nearly falls out of the base. That said, when it works, it's amazing, and I have inspired some c... read more
Business response:
Hi Chris, so sorry to hear the bar has broke and the ball won't stay inflated! If you just email us at - customerservice@gaiam.com a picture of your chair (it serves as proof of purchase) and your best shipping address we can send out a replacement bar at no cost! We didn't make that the bar easy to find online since we take care of it for our clients. Same situation with the ball, if there's no accidental child or pet popping we can send out a replacement at no cost. Please email us if you haven't already.
Frequently asked questions about Gaiam
How is Gaiam rated?
Gaiam has a 2.4 star rating with 235 reviews.
When is Gaiam open?
Gaiam is closed now. It will open tomorrow at 9:00 a.m.
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