Frontier Communications Corporation

Tammi W. 

on BBB

5 years ago

Poor service without internet 10 days. Called 8/11/19 for service tech to be out 8/16 11-3pm. No show no call. Called tech support lied to could not give answer spoke to 5 different techs and 3 supervisors. They made new appt 8/17/19 without my knowledge until I called them did not show for that. Was told manager would call me back. Still no call. Called twice about tech and no call now being told that dispatch department is closed. 2 days and still no idea when or IF it will be repaired. DO NOT USE FRONTIER COMMUNICATIONS N... read more

Raymie 

on BBB

5 years ago

What a horrible company. No choice but to be with them where we live. Calling since April.2019. No show tec h s. They replaced modem twice. Techs say Frontier do not have enough employees in the field. They say physical box needs replacing in our neighborhood. Every single day it goes out completely for hours. Contacted head If company in Tampa, FL. No response. We are so stuck. Problems for last 2 years. Wouldn't ever recommend them. 

Travis D 

on BBB

5 years ago

I would give a 0 star rating if I could. I asked if service was available at my new homes location and was told that it was so we signed up. I was told we had to wait 2 weeks before installation could be done and we said ok. The tech was supposed to show up at our house between 8 and 12 which he never did. At 2 my wife called and we were told that they had no notes on the tech being at our home and he should be here by 5. He never showed and after 3 more calls 2 of them 5 min apart they magically had notes that said he was a... read more

Ilya P 

on BBB

5 years ago

This company doesn't have any idea what area it has coverage in. I spent some where between 8 to 10 hours on the phone trying the get FIOS in my home. My area had coverage and I even did an engineering discovery ticket to make sure that install was possible. My address was approved and I ordered service, then the runaround began. Ultimately... my area is not covered by fiber, even though I can still call sales and my next door neighbor can have the service installed. I was even given the phone number for the "office of the p... read more

Brittney E 

on BBB

5 years ago

They do not have customer service, the pass you on to the next person until you get so fed up with them that you hang up. I have been fighting with them for 3 months!!!! 

Manda B 

on BBB

5 years ago

If I could give zero Stars I would Frontier is the most unprofessional company I've ever had to deal with! When they took over the other cable company in my area a few years back I dropped them because they wanted me to sign a contract and triple the amount I was paying with the other company and their customer service reps are rude and unhelpful. On July 19th a Salesman for Frontier was going door-to-door trying to sell their business when they came to my door. I told them we dropped them a few years back due to poor custom... read more

Richard B 

on BBB

5 years ago

Terrible business, they have not shown up at 3 appointments at their scheduled times to install my internet. They have wasted so much of my time. 

Natasha N 

on BBB

5 years ago

I have had frontier service since 2013. I have always have some issues but never the amount that I have had over the last month. I have been without internet since july 10th 2019 to today 7/12/2019 and a technician was scheduled to come out last week and I confirmed two days before they were to come to my house and I was still scheduled for a tech and it was confirmed . Two days later the day of the said service appointment I called again and the could not find my ticket number and stated that it had been completed several d... read more

Jim W. 

on BBB

5 years ago

There needs to be a ZERO star rating option. Our internet service is the most unreliable that I have experienced since the internet first became available to the home. The service technicians often do not show up to your home, even when you are asked to be home, resulting in loss in personal income. That is again my situation today. When I called in during the last of the four hour window i was confirmed for as of this morning, I was told "Sorry sir, it is now after hours and no way to contact the technician." Nice...I am ho... read more