Frontier Communications Corporation

Mark B 

on BBB

6 years ago

By far the worst and most frustrating Co. I have ever dealt with and actually never had my service connected. Regards, 

David B 

on BBB

6 years ago

I paid for a bill beginning of May and thought everything was good.. Then I received a call from their collections department end of June telling me that the payment didn't do go through .. Why wait for almost 2 months before contacting a customer? No wonder they have a F rating.. Their customer service is usually lousy, tech support guys are pretty good. collections people are typical rude and don't want to discuss matters in a polite way. Someone better needs to take over this company and change things around 

K 

on BBB

6 years ago

This is the worst internet service provider I have ever had. The internet is constantly going in and out, sometimes for hours or days at a time. They refuse to credit the bill. The home phone goes down for days, same thing. We schedule a technician to come out, take off work, they no show. This has been going on for years. There is nothing we can do and they know it. We aren't offered anything else in our area, so we either put up with it or go without internet. If I ever move, it will be somewhere frontier does not service. 

April F 

on BBB

6 years ago

They have the absolute worst customer service. I would give negative 5 stars if it allowed me. Unprofessionalism at its worst. After my experience with them tonight, I will be making finding a new provider a top priority! 

Briana S 

on BBB

6 years ago

Crappiest company. I hate working with them. They don't have customer service, their services are unreliable, they don't care about the customer, but they sure like to take your money. I really wish that I was able to use another company where I leave. I would leave Frontier in a heartbeat. We were on the phone with them for 2 hours and got nowhere. Then they said an Expert Technician would look into it. Who knows how long that will take. I'm tired of having to call them all the time because their services are crap. Just go ... read more

Gary M 

on BBB

6 years ago

Very poor service. Our services went out on 7/16/2019 and the earliest service call we can get is 7/29/2019. There are no natural catastrophes preventing quicker service in the area. I hate the automated service system. I prefer to talk to a person. I wish I had options with other carriers, 

essence m 

on BBB

6 years ago

would rather say zero stars. i had their service in april of 2017, i moved in october 2017, called to transfer service. found out i hadn't had service since july 2017 that was working. i had called to request a move. they told me they would handle whatever months i had paid for and not had service, as in id get that money towards a bill or get the money back. i was given remedy numbers and dispute numbers. id get hung up on when id call to check on the progress. also when i called about the move, they said i could plug my wi... read more

Lisa S 

on BBB

6 years ago

Horrible cable and internet service and customer service! STAY AWAY!! 

Christy 

on BBB

6 years ago

This company does not rate any stars at all. My ticket was scheduled for 7-15. Service man came to house and told me the person I had spoke to mislead me about price for my sorry internet 6 mgbs. I told him I still wanted to cancel land line but leave internet alone. Nothing at all happened. I called back on this and rec’d a 7-22 service call ticket. Then on 7-17 my internet went out. After trying to reach tech support and being on hold for over two hours, I was told by tech support Randy since he was taking care of me, he w... read more