Frontier Communications Corporation

James C 

on BBB

5 years ago

This is the worst company. Customer service lies to you so they can take you for more money then charges their story and doesn’t care when you catch them at it. Does not care about the customer. I will never use them ever again. 

Audrey M 

on BBB

5 years ago

The worst internet, cable and customer service. We had a technician out for extremely poor reception who said we were only receiving 1 Meg when but we were paying for 6. Customer service will not acknowledge our issues nor do they care. They know they have us because they are our only provider in our area, This is grossly unethical! 

Elizabeth S 

on BBB

5 years ago

I set up for internet to be installed on 8/10/19 between 1 pm and 5 pm at approximately 4:15 pm I called frontier communications I was hung up on 3 times finally talked to someone transferred to a supervisor who was absolutely no help. At 5:26pm I received a text stating my appointment was moved to 8/11/19. No phone call no notifications from the company or nothing. Their customer service department is terrible. 

Ronnie H 

on BBB

5 years ago

I put in a request in May to cancel my service for 3 June due to moving. After paying my May bill they stopped my service early around 27 May. I finally got everything straightened out with billing and they said they reimburse me for the difference for early termination. Everything should be fine right? Yesterday I get two bills in the mail (8 August), one showing a late payment for June, from Frontier Communications and a collection agency letter stating that I owe Frontier Communications and they are trying to collect. Aft... read more

Kimberly B 

on BBB

5 years ago

Was without service for six days. Was lied to about being compensated. Still billing me for a month of non service. This company should not be allowed to operate 

Diamond P 

on BBB

5 years ago

I Paid For Internet And Phone Services And They Came Out And Set It Up. The Next Day After Installation My Internet Did Not Work. I Called To Figure Out And They Inform Me That The Service Was Attached To A House In Texas And I Like In Florida. I Called And Cancelled Services. Couple Months Later A Collection Agency Called To Collect 189.08 For It!!! Wouldn’t Dare Choose This Company As A Provider For Anything 

Joseph V 

on BBB

5 years ago

they installed internet on a Thursday. it worked for about 5 minutes. called and they got it working for another 5 min. after the 4th time I asked them to send the service tech back out. they said they could reschedule 5 days later. I cancelled my service. they keep trying to collect $77. they sent it to collections. worst experience ever. 

JVJakesta 

on BBB

5 years ago

Called on July 1st for 1 hour and 41 minutes to ask for a discount on our bill due to three days worth of outages. That woman gave me a discount, but never told me how I could pay the bill with the discount included. When I checked my bill on the website, it still showed the full original amount. Called in today on 8/5/2019 to wonder where the discount went. Woman named Elizabeth was very unkind towards me about the amount on the bill. She had no desire to reason, nor did she have the temperament to do her job to the best of... read more

Miguel M 

on BBB

5 years ago

I had two technical support questions. I called their technical support number, the automated recording told me to go to the website. I went to their website, started a chat (as per instructions), waited an hour and finally got to talk with someone. I asked my questions and was told that the only way I could get help was if I called the number I had previously called. This circular reference really annoyed me (of course, plus the waiting time). For this reason I am giving them 1-star. They are the only fiber optic ISP provid... read more