Frontier Communications Corporation

Emma D 

on BBB

5 years ago

They charge you to pay your monthly bills. And there systems are always down when you call . Day 3 still cant talk with someone who can tell me what is going on with my account. 

Nicole M 

on BBB

5 years ago

For the last 2-3 months we have been fighting to get a tech out to our house because after 7:30 pm our internet doesn’t work. You’re on hold for 2 or more hours to talk to someone. They do the same thing over and over to where we can actually do the steps for them. It gets “fixed” for about 30 minutes and goes out again. I have take 3 days of vacation from work costing me almost $500 in vacation time let alone the countless hours on the phone for techs to not show up when they are supposed to. When you call about it the tech... read more

Ryan W 

on BBB

5 years ago

Oh my word. Internet has not been working for months and when you call customer service for “internet technical support” you literally get hung up on! Like it puts you on hold for internet technical sultans then click, dial tone. 

SR 

on BBB

5 years ago

They had a promotion to give you a $200 gift card after three months of service. I called multiple times and produced the email showing the promotion, and customer service agents told me that there was nothing they could do with the promotion number. I decided to cut my losses and move on. I called to cancel my service. I verified I had a zero balance and that there would be no further charges. I monitored my frontier account for a few months afterwards to ensure there were no charges. Out of the blue, I receive mail from a ... read more

Tonya C 

on BBB

5 years ago

I signed up for Frontier Communications on August 22 they were supposed to come out on August 31. They were no call no show. We called them we were 4 different excuses we were told they would be out the next day. No one showed up. We called again this time we were told we were in a pending status and we had to reschedule. So they rescheduled for the September 3 they call us that morning and to reschedule for Sept 9th. We receive a text message saying rescheduled for Sept 13 which leads to today. Again they were supposed to c... read more

Susan M 

on BBB

5 years ago

I tried to cut off my Frontier DVR and landline on August 30. They asked me if I wanted to upgrade the internet, and I agreed. They were scheduled to come out September 10. The technician did not show up. I called to see where the technician was and I spent 45 minutes on the phone on hold to find out they had no clue where the technician was. I told them to cancel the upgrade. I got a call asking me why I was canceling and I explained all the issues. In the meantime, I decided to connect with Spectrum. I am hoping this will ... read more

Alan R 

on BBB

5 years ago

Stay away from Frontier. They don't keep their word. I got two quotes for service a week apart and the price as basically the same, one was $1 cheaper and I tould them i wanted POTs for my phone and was assured there wouldn't be any difference in price. So in good faith I placed my order and then found out my bill before taxes was about $12 dollars then I was quoted and then found my phone was voip not over the pots system. I have spent hours writing letters to the home office and speaking to numerous people and all they sai... read more

Kenny 

on BBB

5 years ago

It has been over a week since I ordered Frontier Internet over the phone. There have been NUMEROUS delays and reschedulings on their part, almost daily. These have been explained by customer service as a simple "glitch" but it has not been fixed. Today was the worst case- I was notified this morning that the installation would take place between 1pm and 5pm. I called customer service over the phone to make absolute sure this was for real and not another fake appointment as had been the case. They lied, telling me it would ta... read more

Yuki s 

on BBB

5 years ago

We are golf club in WA. Frontier billed us for high speed internet that they said it was free update. Not only it was not free and billed $250 extra, we were not using it for 4 months since we did not receive any notice, construction for the change was postponed. In fact, we never signed any contract to approve this change. Talked to Frontier personnel over the past 3 months trying to cancel the change, they didn't let us cancel for 2 months. After many tries, we finally managed to cancel high speed internet, but the bills f... read more