Frontier Communications Corporation

Tom M 

on BBB

5 years ago

Called Frontier Communications to check to see if they could install internet service at my home which is new construction, two of my neighbors have the service already. The customer service rep said I will have to check with engineering/tech to determine is they can install and it may take up to a day, I said fine call me back when you have an answer. A few hours later I did receive a call and they said they could install and did the credit check and set up install for Friday, October 4th between 1 to 5. So Friday arrives a... read more

Sherrita D 

on BBB

5 years ago

I ordered the service last week (cable, phone, and internet). Dish scheduled to come Monday afternoon, as well as phone and internet. Dish arrive in time and was pleasant. Phone and internet never arrived, nor did they call. I called them at 5:20pm and they gave an excuse as to why they couldn't make it but said they'd be out on Tuesday. They did not say why they didnt call to cancel. I called on Tuesday at 11am because they had not called me yet. They gave a totally different excuse as to why they hadn't come yet and said t... read more

Shawna g 

on BBB

5 years ago

Frontier provides, without a doubt, the worst customer experience. We live in the country and it is currently the only wireless provider available to us. We have not had consistent wifi in over a year. Every 3-4 months our wifi stops working, we have to go through the same troubleshooting steps - which take up to an HOUR to perform. The customer representatives are rude and expect you to know how to perform these troubleshooting steps (which is hard when you don't have an internet connection, but they insist you still perfor... read more

Wilma W. 

on BBB

5 years ago

I had services installed Friday October 4 the very next day I had technical issues I spent over 90 minutes on the phone with them trying to fix it to no avail. Finally they say they will send a technician on Monday. So 2 days with no service! I call on Monday because I haven’t heard from them and didn’t know what time I need to be home. Then again they have massive confusion about my account and phone number and address a repeat of what I went through on Saturday. Well at the end they say they can’t do much and I just need t... read more

G Foster 

on BBB

5 years ago

I was a customer of Frontier in Illinois for phone and internet service for 20 years since they bought out service in my area from *******. A few years ago I dropped my phone and only had internet. I always paid my bill automatically from a credit card, so my account was always current. On 6/5/2019 I moved to Florida. I contacted Frontier on the previous day to cancel my service. I expected to get a small refund for the unused amount of June. In Florida I received instead a bill for July. I called them and was told to ignore... read more

Ruth P 

on BBB

5 years ago

Frontier does not abide by their terms. I was billed for the entire month of September although they only provided service for the first 4 days. I asked for my bill to be prorated. They said they didn't prorate. I then asked them to continue their service through the end of the month since that is what I paid, I was told they already disconnected it. They didn't provide the service I paid for and they didn't prorate the charge. I called and talked to another customer service representative who said I would be getting a credi... read more

Nicole A 

on BBB

5 years ago

Zero rating. I had service and it was bad internet so I switched to another company that bought out my contract. I called three times to pay the last bill and they kept saying it would be auto billed so I waited. I received a bill in the mail and called again waited on hold for over 20 min each time I called and paid my bill. I received an email the next day saying I didn't pay my bill so I called again and their "internet system was down." I called the next day for another round of phone tag and after an hour of them not be... read more

Mary M 

on BBB

5 years ago

I agree with every persons review! One star is To many they don’t deserve that!! I have been without internet for 2 weeks and they set up 10/2 between 9-1 to have the tech there to fix the internet. 4 text messages were received with the last one stating “ good news “ the tech is there to fix the problem. HA at 4 pm I called to see when it would be fixed and after 45 mins on the phone was told that the tech was not coming today. They can’t tell me when a tech will be available in the area! I have been a customer for a very l... read more

Holly M 

on BBB

5 years ago

Frontier gaves us near-perfect service for almost two decades, then our internet went down last November. It was out for 13 days while we waited for a technician. THIRTEEN DAYS waiting for service. We were never refunded for the internet we paid for but weren't receiving, and it's inconceivable to me that anyone waits more than a day or two for service to be restored. Then, we moved to a different location in town and Frontier came to turn on service. The previous homeowners had a wonky wiring system for phone lines, and Fro... read more