Frontier Communications Corporation

Lisa M 

on BBB

5 years ago

Frontier upgraded my phone service without my knowledge or permission!!! Did they think I wouldn't notice??? 

Patricia K 

on BBB

5 years ago

I have Frontier Communications for internet service only because there is no other service provider where I live. The internet service costs me $49 a month for the slowest internet connection and the service is so intermittent that in a 24 hour period we lose service at least 6 hours per day. When you call technical support you get nothing but the run around, no one knows how to diagnose or fix a problem because there is no fix, it is deliberate on Frontier Communications part to limit customer usage to put more money in the... read more

francisco r 

on BBB

5 years ago

they will lie to you. about fees and prices. terrible costumer service I canceled my services on oct. 28 they withdraw 38.89 on oct 29 for Nov. and send me a bill for 9.99 for disconnect fees. in Nov. 13 not a good company to deal with 

Diane 

on BBB

5 years ago

Without a doubt, the WORST of all ISP/VOIP/TV services - and that's saying a lot!! We were stuck with Frontier after they bought ******* FIOS and after a while we left along with everyone else. Earlier this year they send a massive sales team around promising a new Frontier, that they'd learned their lesson and they gave their cell phone # as a customer service advocate. The only reason I gave them another chance was because they'd just installed fiber optic cable in my neighborhood and were the only ones. Still, it's been w... read more

Charley 

on BBB

5 years ago

I called Frontier to inquire about of their packages that they have advertised on their internet site. I just wanted to find out how much the instillation fee and set-up fee would be. They told me they would have to run a credit report before they could tell me the set-up fee. I spoke with a manager, John, who was not pleasant and could not tell me the cost. If a company cannot tell you basic set-up fees without running a credit check, that is not a company I want to work with. There should be one fee and not a fee based on ... read more

Ashley S 

on BBB

5 years ago

This company has horrible customer service. They’ve been charging me a no list fee for a phone number that I never requested or authorized. This fee has gone from $4.25 to $6 in the past year and since I never requested to have my number not listed I never thought to check to see if I was being charged and according to a supervisor named Jason they can’t offer a refund of any kind. Even after I removed the phone service all together they still tried to leave the no list charge and I had to call again. Very shady business pra... read more

Diane G 

on BBB

5 years ago

I had a simple request to activate the phone number because I was instructed to by another phone company so I may have this number as my contact number. I reached out to Frontier and spoke to a representive and was informed that it would be a twenty something charge with taxes since the number is not going to be actively used with Frontier. (I guess I should of gotten that in writing). I was told it was just a paper formality. The phone number was activated only on paper. The phone never had a dial tone with Frontier company... read more

Tracy B 

on BBB

5 years ago

Frontier is awful and their customer service is terrible. I cancelled my account with them on 9/28/19 and now they are trying to bill me for service from 9/29/19-10/28/19. I have called multiple times and been given different information every time. I can't get a supervisor to call me back and I when I call and ask to speak to a super visor they say it could take up to 48 hours for someone to call me back. If zero stars were an option that is what I would give them. 

Kevin E 

on BBB

5 years ago

Frontier is possibly the worst company I have ever had dealings with. Their customer service is a complete joke if you can even get to speak with an actual person. Expect at least three hours for any phone call to them and feel lucky if you reach a representative that speaks English that is understandable. In my short time using their service, the outages were frequent and when you call for service, you are given an appointment to repair the problem three to four weeks from when you call. This means that any service outage w... read more