Frontier Communications Corporation

DJ M 

on BBB

5 years ago

If I could give less than 1 star I would. I called to get a quote on a TV bundle, and it was too much money then I wanted to pay. I told them no thank you and went on with my business. A week later I had received TV equipment in the mail, and they charged my account an extra $140.00. When I saw this I called and they saw that I did not want this service. They told me to return the equipment and they will cancel the account. Its been 2 months now, and they have not refunded my money and keep saying that it will take some time... read more

. 

on BBB

5 years ago

I have been a customer of Frontier Communications since 2017. They stated to have their internet service I must have a land line. which I was charged $34.99 a month before taxes. This phone line was only used to provide internet service. I had no phone but paid for it. Each month I paid my bill in advance of due date and in full. My billing cycle runs from the 26th of current month to 25th of next month. Today, when I called to cancel my service (it's the 9th of the month), I asked when should I expect my pro-rated refund? I... read more

Michelle C 

on BBB

5 years ago

Our business has been a customer with frontier for YEARS!!! Our renewal was in Aug 2019 and month bill was 388.79. Of cause we thought lets just stay and see if we can get a better price.. On July 2019 we were told if we sign a NEW contact 2 years!!! our monthly bill will be $279.94 with tax's. After contact was signed our first bill came in and WOW!!! $811.77.. Called frontier and was told there was a mistake bill was correct and was $152.35... Nov's bill came and was $277.45.. So it was with in the contact price.. Dec's bi... read more

ASMS97 

on BBB

5 years ago

My internet is out more than it works and trying to jump through hoops to get a tech sent to repair it is like pulling teeth. Last time my internet was out it took over a week to get a tech to come out. Now it is out again and I'm considering just cancelling my service completely because I don't want to deal with the headache that is Frontier. 

Richard E. 

on BBB

5 years ago

Forget about trying to get any service expect to be on the phone for HOURS and no results. I've been over charged had my 2 year contract thrown out and charged almost 3 times the promotional price and gotten no closer to satisfactory results 

Brian A 

on BBB

5 years ago

Horrible customer service so we decided to switch to another provider. To amplify my hatred here is how I was treated trying to port out my numbers. 1. Frontier confirmed I could take my numbers to my new provider, which is called a port out request. 2. Frontier then rejected my port out because something called simply frontier. 3. I called Frontier, they said they fixed the issue and I can now port out. 4. I resubmitted the port out request, but before it was completed our service stopped working and they deleted our hunt g... read more

NicholasL 

on BBB

5 years ago

Wanted to pay final bill and be done with this horrible provider. Website wouldn't let me and app was on about "technical issues". I don't have checks, very few do now a days. Only option left was to call. They wanted $4.50 convenience fee. It wasn't convenient. I told (Mellisa, employee ID: CD****) that I wasn't fond of extortion. Mid next sentence she put me on hold. I'm currently at the 1 hour mark. At this point her phone is tied up and can't receive or make calls because I won't hang up for her so that's nice I guess. I... read more

DAN 

on BBB

5 years ago

Cancelled service was told there was a $10 disconnect fee for internet service and we would be refunded part of the bill we had recently paid. Following month instead of a refund we get a bill for $100. We pay the $9.99 for the internet charge and disregard the rest thinking it to be an error. Next month another bill wife called thought had it resolved. Nope, same thing next two months. I went to chat was told the $100 fee was for disconnect after being told three times prior that they owed us now all of a sudden we owe them... read more

Charles I 

on BBB

5 years ago

Frontier Communications is a 1/2 rate phone / internet provider. I highly recommend not using them if you can avoid them. They have zero accountability to their customers and provide marginal services at best. Their billing is a joke. They will not send you a bill until you’re disconnected from their services. At that point they will give you circles and hang up on you. It’s like breaking up with a clingy date. They go away but return worse as ever. I can’t tell you as a utility how bad Frontier is. Use ******** or ******** ... read more