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Frontier Communications Corporation

1.1

About this business

This company offers voice, high-speed internet, satellite video, and wireless internet data access. 

Location details

3 High Ridge Park, Stamford, CT, 06905, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.1871 reviews
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Erik W's profile image
Erik W 
5 years ago

Frontier has lost additional channels. They recently dropped the local *** 61 channel from their lineup and I only found after I was no longer able to get this channel on my TV. I spoke with a representative and she had informed that even she was unaware of the change and had only become aware that Frontier had dropped this channel from their line-up after she had arrived to work and received a call from another customer inquiring about the same thing. She was very nice and had apologized on behalf of her company. She was un... read more

Sarah L.'s profile image
Sarah L. 
5 years ago

Customer service is horrible! They applied someone else's payment to my account in error. When I called them to notify them of the mistake they took over an hour to agree to fix it. However, they only gave the other party the remaining credit that was left on my invoice which deducted my current cycles charges. Needless to say, the other party did not get a full credit. The customer service individual I talked to was extremely rude and hard to work with. They simply do not care about their customers. 

Eddie A.'s profile image
Eddie A. 
5 years ago

The cost was expensive, and service was horrible. But that's their right to run their company that way. So I decided to take my business elsewhere. When shipping the equipment back, I was warned by the *** store worker that I should keep a copy of the tracking code because many customers get charged for the equipment anyway. She knew just from the boxes where they were going, and I guess there have been enough previous customers with issues that she warned me. Guess what? Three months later I get a bill in the mail stating t... read more

JR's profile image
5 years ago

I only gave one star because I couldn't give ZERO stars!!!! Frontier has horrible customer service and only cares about money. I called to cancel my account in December, 2019 because I could no longer afford it after several huge price hikes. I specifically called to be sure that I would not incur any additional charges. Customer service indicated my account was paid up through the date that I requested the service to be disconnect but I would be charge $9,95 for closing out my account. Absolutely crazy!!! Not only did i get... read more

Ross G.'s profile image
Ross G. 
5 years ago

Poor customer service and follow through. I cancelled my account on Dec. 2nd and the CSR from Frontier told me that he would credit my account for the 1 day (since the billing cycle started on Dec. 1st) and I would not be charged for the month of December. I had been a customer of Frontier for 5 years. I just received a collections notice that I owe for the whole month of December plus a deactivation fee of $9.99. I called the credit collections company who said they contacted Frontier and was told that since the billing cyc... read more

Tina C's profile image
Tina C 
5 years ago

Changing prices, POOR SERVICE. Don’t seem to care for customers at all. 

Sarah S.'s profile image
Sarah S. 
5 years ago

California must shut this company down immediately. The worst service, customer service. Lie after lie every person I spoke to has told me a different story. I paid 90.00 and 5 days I still don’t have service. I called and called spoke to supervisors and they are in on telling lies. I’m a student part of my class is online and i need the Internet to do my class work. I’ve been to *********, stayed really late at school just to study and do my assignment that was due a few days ago. Sitting in my car at night finishing up my ... read more

Lynette B's profile image
Lynette B 
5 years ago

Frontier had my email address on another account. I had to contact the other person to get it removed. It took 3 hours to resolve the situation. Now over a year later my email address is again on their account. The other party did NOT add it. Frontier again refuses to remove it saying I must contact the other person and they must call in. I have complete access to this person's pin number etc. This is an appalling security risk and disregard for the other persons' privacy. 

RICK M's profile image
RICK M 
5 years ago

Worst experience ever! From beginning to end. The final straw was I received a bill for one amount from Frontier ($152.03) and then a letter from a collection agency for $241.39. Neither the collection agency nor Frontier wanted nothing to do with my situation and never gave me a reason for the $89 difference. I am a retired person on disability and was forced to pay the $241.39 or get reported to the credit bureau! Frontier has been such a nightmare that I cancelled the service and went back to *******. Lesson learned: 'you... read more

Frequently asked questions about Frontier Communications Corporation

How is Frontier Communications Corporation rated?

Frontier Communications Corporation has a 1.1 star rating with 871 reviews. 

When is Frontier Communications Corporation open?

Frontier Communications Corporation is open now. It will close at 5:00 p.m.  

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