Frontier Communications Corporation

Josh C 

on BBB

5 years ago

Had Frontier installed and only used it for 4 days and now they are trying to charge me for a $75 install fee and also 1 month of service that was not used? When I canceled the service I was told that I would only be charged a $9.95 fee for "Residential Broadband Processing Fee," I told this to the rep and he said he didnt see it in the notes so it would be a "he said she said situation" so I asked if in the notes it said that I was told about the $75 install fee and the 1 month of service and he said "No" it did not say tha... read more

Elizabeth B 

on BBB

5 years ago

We were promised a small bill, told not to pay our March bill because we would have all of these credits. Then we receive our April bill and it's for $400 way over the promised price. Told we would be tax exempt. Now I am being told that we owe $600. The bills of $120 a month we were promised are well over $200. Also still not tax exempt, I was told it was my fault...... WOW. Terrible customer service. This company will rip you off and rob you blind. Calling today to switch services. If I could give this company a lower rati... read more

Kmurray 

on BBB

5 years ago

Please do not get Frontier Internet, especially if you have young children. I got internet 2 and a half years ago. I waited on the internet guy 5 hours over my given time frame which I knew was going to happen ( most internet places do this). When he finally got here, I was very welcoming and kind to a very grumpy, upset middle-aged man. I instantly felt uneasy and knew something wasn't right. I held my 1-year-old son tight the whole time. The installer when into every room of my home and in every closet throwing all of my b... read more

Natasha B 

on BBB

5 years ago

Horrible customer service. False advertising issues. I've been waiting over 4 months for a so called promotion. It still haven't materialized. Every time I call I get a different date that I should receive the promotion. It's almost May an still I wait for nothing apparently. I requested to talk to a supervisor several times, and again I was given different answers. The supervisor just left, or we have to put in a claim ticket for the supervisor to call me back in 24 hours. Needless to say, no one has called me back. 

Kevin K 

on BBB

5 years ago

I've signed up for new internet service on 2020/04/17 and a technician who came out told me that he couldn't start my internet due to company's main system failure. The main service center couldn't start new service activation due to some technical difficulty so he explained how to install cable lines outside as well as inside my house. Due to Covid-19, I understood I have to do installation inside my house (contact free installation), but I didn't expected to do outside job as well, so I thought it's unfair to pay $75 insta... read more

Betsy I 

on BBB

5 years ago

We called to have our service turned off because we were moving to an area they did not service. They turned off our service 2 weeks early. We called and to turn it back on, they said we had be set up as a new acct. Service date would be a week out and cost a reinstall fee. Since we were moving, we said forget it. Then we got our last bill and it was for the whole month, including the two weeks we were turned off. 

Jessica S 

on BBB

5 years ago

Charged $200 for unreturned equipment when I have a confirmation text that they received it. That was after six phone calls trying to get the box to ship the equipment back in (could not drop off anywhere.) When I contacted them, I was told someone will call me back. 

Ann C 

on BBB

5 years ago

The Telephone wire was cut to my dad's condo over the summer by workers. When he returned to his condo in November, we attempted to keep my dad's phone number moved to ******** to have phone service. We tired again when familt visited in December. We tried again when family visited in January, again in February. Each time were told that the phone was not in "Provider Freeze" and the number could be ported over. Each time, phone line was not able to Port over to new service. Frontier never offered any suggestions, their techn... read more

Chad W 

on BBB

5 years ago

We have had Frontier internet service for several years now and the past few years have been terrible. Our internet is constantly going out. We call tech service, same procedures of rebooting router, setting up account and promised that our internet will work properly. Properly to me is not losing internet daily. That is not an exaggeration either. Sometimes multiple times a day. If we had another internet provider in our area then I would switch. Terrible internet and terrible customer service. The only reason I am leaving ... read more