Frontier Communications Corporation

Keith D 

on BBB

5 years ago

I find that their customer service is the worst I've ever dealt with. My internet hasn't worked properly since install. Drops DSL2 to modem all the time, Service tech finally repaired 6/02/20. took since September 2019 to get a working service.. They offered my $58.00 and I find that to be Absurd! 

Luis b 

on BBB

5 years ago

They lie to there customers was told one thing and went the other way in stead 

Rajan R. 

on BBB

5 years ago

It's a SCAM. When signing up they said there is no contract. After 9 months of usage, when i am moving out they added a penalty of $69.85. Long discussion with Customer Service when i asked the proof for signing the contract, they created a dispute. Within 3 months, i received the collection notice during the COVID situation. Don't sign with Frontier. 

Danny B 

on BBB

5 years ago

I want to give this company an F on all counts. We have been customers for several years now. We have no other choices since we live in the country. We are without internet for intervals of weeks at a time. When we call they come, It might be a week or two before they get here to TRY and fix the problem. Today was the straw that broke the camel's back. We called last week, set an appointment for today to fix it. They said they would be here before noon. When they didn't show up we called and they had the audacity to tell us ... read more

David H 

on BBB

5 years ago

Absolute worst customer service in the world. These people and systems could not be more unhelpful if they were granted eternal life to be that way. Every time you can reach them by phone you get transferred around to multiple departments that do not communicate with each other. Each time you must verify account number, phone number, security pin, contact info and restate your issue. Then in a condescending tone you are asked if it is plugged in. They will promise action and dispatch that simply does not happen. They will ca... read more

Lisa T 

on BBB

5 years ago

Our installer Mike was awesome! Very personable and thorough. Was at home in the time given and went out of his way to make sure we were happy! You rock Mike! A happy Oak Harbor Oh customer!! 

Adela A 

on BBB

5 years ago

This company takes advantage of customers who move because of illness. I terminated services on March 2, 2020 because we had to sell to move in with our daughter in ******. The company logged in the termination date on March 17, on day after the new cycle started and want to charge us for a full month of service. I returned all equipment a few days after the termination call and had no service since March 2, 2020. After an hour on the phone they still refused to adjust the balance, I owe according to them. They threaten to r... read more

Ellen 

on BBB

5 years ago

After 3 years of trying to get a service that works we are still left with Internet and wireless that goes out for hours every single day. The fact they will not credit us for the fact we are paying full freight for a service we are not getting has been more than frustrating. We have limited options in my area and finally we are switching to another company. This business should not be in business. While their field technicians have been nothing but professional however the product/service is faulty. I have spent thirty or m... read more

Carey W 

on BBB

5 years ago

Their billing department has royally messed up our bill. After multiple calls, where your customer service agents assured us again and again that the outstanding $64 we "owed" you was a billing error on your end, we have been reported to a collections agency. We have spoken to at least 4 different Frontier agents that that have repeatedly assured us that they would take care of the issue and that we did not owe any money, and still a collections agency called again today. My husband called AGAIN this afternoon and now this F... read more