Frontier Communications Corporation

Cody C. 

on BBB

5 years ago

My wife and I moved out of our house and called and disconnected our service three months ago, which we were told that our service was disconnected. Today we received a bill from Frontier and called again only to find out that they had not disconnected us like they had said and sent us to collections. When we were asking them why they had done that they admitted that they were in the wrong, and had evidence their system that we called and disconnected the service, but said to us that they cant do anything now that it has bee... read more

Jenny 

on BBB

5 years ago

Terrible business to do work with when you have someone die. I tried to cancel my dad's phone/internet service and they still want to charge me for the internet through the end of the month. The refund shows cancellation on 5/26 when I cancelled on 5/11. They also charge for a broadband processing fee - I said even on a death. I asked to talk to a supervisor and was told they are all busy. When asked again, I was told they are on the phone. When asked a third time, I was told they will take care of it. I said take care of wh... read more

Mary M 

on BBB

5 years ago

When I began a new job that required me to work exclusively from home, I attempted to upgrade my Frontier internet service. They told me they'd be by between 9 a.m. and 2 p.m. They never showed and instead cut my service entirely. Their customer service was of no help; I probably called them a dozen times, pleading for help and explaining that if I couldn't get online I could lose my job. Nada, nothing, zip. I ended up closing my account and going with *******. This was in late March. Now, in mid-May, I just got a bill from ... read more

Joseph Nicholas 

on BBB

5 years ago

The absolutely worse experience I have ever had with a business. Trying to get a bill handled for 2 years. Just horrendous polices and follow up. *** ******** 

Concerned Customer 

on BBB

5 years ago

Frontier Communications' services had always been unsatisfactory, but we didn't have a choice because they are the only internet service provider in our area. My family and I recently moved so we canceled our existing service a week ahead of the actual move date. Frontier doesn't service the new area we are moving to. The rep we talked to on the cancellation never told us that (1) there'll be a cancellation service fee of $10.81 including taxes (there is no contract, only on a month-to-month basis), and (2) we had to pay the... read more

Sal M 

on BBB

5 years ago

Please Please Please do not get internet service from Frontier. I am 86 years old today I closed my frontier account because I was paying 100 mbs speed for $58 per month. To closed the account they are charging me $9.99 Which I will not pay. I spoke to the Representative and he was very very rude. What Happen to ALL AMERICAN SPIRIT. THEY CARE ACT, THE CONSUMER ACT. There is no LOVE for Senors any more. That is the Reason most Big Corp go out of Business. And Frontier you will be one of them soon. 

cathy s 

on BBB

5 years ago

Cancelled my service due to lack of band width on April 20, 2020 1 day into this month's service. 3 minutes was the longest I was able to stay connected in a 3 hour time frame. Their solution after talking to "service" was to mail me a new router which would take a week, then maybe I would have service. Called and cancelled then as that would do me no good as working from home. I was told they would have to prorate me later when bill was due. Now being told they do not prorate under for any reason. I should have waited with ... read more

Ka M 

on BBB

5 years ago

Would give negative stars if I could. Crook and negligent, can't get anywhere with them. 

Natalie G 

on BBB

5 years ago

Long wait for technician to fix problems. Horrible customer service. Can’t get a hold of management. Outsourced. Only reason I stay with them is because they are cheap and I can’t afford anything better because I am limited.