Frontier Communications Corporation

Karen V 

on BBB

5 years ago

Horrible service, horrible people. I have been on & off hold for over 4 hours today, just to end up being hung up on. They have proof on the recorded line that I was never told about the $75 installation charge, then say "sorry but you have to pay it"! Then this month "accidently" charged me $100.00 instaed of $10.00 to rent modem! 

IRENE B 

on BBB

5 years ago

Caught one of their employees peeing at the side of his truck in our neighborhood right out in public on a very busy corner. He was an older man and I know he knew better. I tried to report it to the company and they said I had to use online chat but when I reported it, the guy said he couldn't do anything. He suggested I call the police. I got the truck's license plate number and have reported that as well. No wonder they are an F rating! 

Kimberly F 

on BBB

5 years ago

I've worked in customer service for over 30 years, from retail, hospitality, now real estate. And in every job I've learned that at times its necessary to adapt to what's happening around you. I worked in hospitality during 911 near a major airport at a time where travel was halted and there was a need for us to adjust to what was happening around us and put the customer first to help get through what was happening. . I've been through major storms that shut the city down, again we adapted to what was going on around us and ... read more

Matthew B 

on BBB

5 years ago

If it was possible to give them 0 stars I would. I have never had a good experience with Frontier. Calling them is a nightmare. Wait times are impossible and staff is poorly trained. This business should be fined or penalized for extreme stupidity and neglect. 

Glenn D 

on BBB

5 years ago

Worst customer service I have ever experienced in a relatively long life. 45 minutes on an on-line customer service chat. That's after trying to navigate and wait out the phone menu tree. Scheduled a tech to come to the house withing a 4-hour window. Never confirmed. Never showed. Another 20 minutes on the phone and the guy finds the work order shows compltete. Tried to reschedule, Had to wait 45 minutes for a call back. That episode took 10 more minutes We'll see they show this time. This company has horrible customoer comm... read more

Dan 

on BBB

5 years ago

Frontier is the ONLY internet option available in my rural area. They refuse to fix the 60 year old phone cable running from the road to my home. The internet drops 100's of times per day, 5 techs have came to fix the problem they all acknowledge the lines are bad but they just keep replacing the router. I only get 4-5 MB speeds and I am willing to pay much more to get 50 MB speed. I am willing to pay for for fiber but they refuse to run fiber cable to my rural area. I had better Internet 15 years ago than I do now. 

Dave 

on BBB

5 years ago

Subscribed for DSL internet service from frontier for their sticker price of $32/mo. Well, the actual bill came to $69, after all bogus fees I never heard (not only for the first month but as a regular amount). Called customer service, the lady suggested if I didn't like the bill I could discontinue the service. I asked about the termination fee and she reassured there was none. I paid for the first month and guess what. I got another bill totaling $147 for early termination. I called customer service, but they wouldn't beli... read more

Dakota n 

on BBB

5 years ago

I had internet with Frontier for about a year and I didn't have a contract with them or anything anyway,when I cancelled my internet which I canceled it in November and they still charged me for December and January. I called Frontier to figure out why I was charged for two months out after I canceled my internet. The guy I talked to was very rude talked and kept calling me a b****. I said was I'm sorry I'm not paying for this because I was informed that there was no late fee or no cancellation fee when I canceled my interne... read more

Megan U 

on BBB

5 years ago

I called and inquired about cancelling my upcoming Spring Break flights for March 31 travel date. I was told I would have to pay a 120 cancellation fee per ticket... I was not going to be refunded any money, or given a credit to use on future tickets. I tried to explain to the gentlemen that my child has a weakened immune system and me traveling with him could be detrimental and the gentlemen then refused to work with me at all. I wasn't looking to get my money back, I would've been fine with a credit for future use. Unfortu... read more