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Frontier Communications Corporation
- Internet Service Providers
- Stamford, CT
About this business
This company offers voice, high-speed internet, satellite video, and wireless internet data access.
Location details
3 High Ridge Park, Stamford, CT, 06905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My father unexpectedly passed away December of last year. I cancelled his Frontier account on December 18th, 2019 and was told I would be prorated for that billing period. In January of 2020 I received a full bill for the previous billing cycle. I spent over 3 hours on a customer chat line in which they finally admitted they had billed me for time past cancellation. They would not offer me a new bill and stated that I could pay the full bill and receive a credit in the form of a gift card mailed to me. I did not find this ac... read more
Do not sign up with frontier. I signed up at a *** **** with someone and now I am being charged almost $500 dollars for using them for a little less than 2 months. I signed up around the 5th of October 2019 and did not get service until October 31st 2019. They came out to the house and "hooked it up" in early October and then to my surprise I was shut off about 3 weeks later. Come to find out they had left all the equipment on in the other persons name before me. But now they are charging me for the whole month of October an... read more
in early december i called to try to move my lndline service from my home in campbell hall to my new home in poughkeepsie. after an aggravating 10 minutes being jerked around from one rep to another,finally someone said she didn't think that you had service in that area. December 11 i purchased a ******* phone and asked that i have my landline number ported over to them.i was told it would take 24-48 hours to complete.the follwing wednesday i got a call from ******* telling me that frontier had a security block(which i was u... read more
This company is the worst they cant even keep tract of who they do business with i call them to see were is my equipment is at and they gave me 3 different names that weren't even me
How and why is this company still in business? They lie about what we will be charged for a phone line ($40 over what they told us per month), they have lied about TWO appointments we scheduled with them, saying that our appointment was for the following week, which is absolutely false. We apparently are not the first customers they have done this to. If we had another option for a phone company, we would absolutely choose the other company. If we had another option for DSL internet, we undoubtedly would choose the other com... read more
Frontier is very difficult to do business with. If I could rate them 0 stars I would have. I've been trying to upgrade my internet for almost 2 months and they keep screwing it up. 1. I called before Christmas to increase my internet speed. I thought it was all set up to have a technician call me to schedule the install however, I never received that call. 2. I waited a few weeks and called back. Frontier didn't have record of this and I had to start over. This time, the customer service rep said they needed to do a credit c... read more
This is the worst company ever. Our internet never worked so I cancelled our service. They continued to bill me through automatic payments from my bank. I didn't cash the first one but told my bank not to let the second one go through. Now they sent it to collections plus a $10.00 returned check charge. Customer service is useless, I have spent countless hours on the phone with them trying to get better internet, then trying to cancel. They are so terrible I am calling the attorney general it's fraud, They don't provide a se... read more
If anything goes wrong with your billing or service and you attempt to contact customer services, they will bounce you around dozens of reps, nobody will resolve your problem and they will ask you to provide all your details and re-explain your issues each and every time. They have done this with me for overcharging me 4x in one month and I've never had a refund, and now I'm without service and they've failed to send a tech to my home despite booking appointments. This is all just to frustrate you into giving up, so they can... read more
No call no shows. Horrible customer service. Been without service over a week. No one will help.
Frequently asked questions about Frontier Communications Corporation
How is Frontier Communications Corporation rated?
Frontier Communications Corporation has a 1.1 star rating with 871 reviews.
When is Frontier Communications Corporation open?
Frontier Communications Corporation is open now. It will close at 5:00 p.m.
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