Frontier Communications Corporation

Amanda G 

on BBB

5 years ago

I was looking to reduce my monthly bill as much as possible and am being charged $6.99 per month for router rental/maintenance. Decided that buying my own would be best options, would pay for itself in a year or so. Found out, before I purchased one, that they charge the $6.99 whether you use their router or not. I think this should be illegal to charge for a service someone isn't using. I have had numerous billing issues with Frontier and charges that I have removed (long distance I didn't want) continue to be on my bill ea... read more

Stones 

on BBB

5 years ago

I have tried several times to resolve an issue I am having w/Frontier over a phone bill. Back in January I cancelled by phone service which was a bundle package, January 18th I believe. Approx a week later, I noticed I still had phone service, I called Frontier and was told that my service would be cancelled the next billing cycle. With that being said, I assumed my service was paid until the next billing cycle. To my surprise, after being a loyal customer for over 20 years, I received a phone bill for $484.00. When I called... read more

Alex B 

on BBB

5 years ago

They disconnected my mom's account ( she is 87 years old leaving alone) service during COVID 19 pandemic lockout without notifying that she is past due. She barely survived the stress shock warring that she wont be able to get food tomorrow being disconnected from the world. It took me a lot of efforts to get service back and now they are charging re-connection fee instead of apologies. They are going to kill people who are most vulnerable and depend on phone service to survive. 

Babs 

on BBB

5 years ago

Frontier is the worst company to deliver Internet at all. DSL speed is all I can get for the past 10 years and it is most certainly not even constant. I have an old old router becase thats all that works with the snail speed. Futhermore there is no discount price for this awful service. I get charged in full the same price my friend in Ohio pays for 1 gig high speed internet. Waiting for ****** *****Electric to come hook up the high speed so I can dump this awful company and their awful service. They don't even deserve 1 sta... read more

Amanda C 

on BBB

5 years ago

They are shutting off service of customers during the covid 19 quarantine. They said they didn't care because the bill was not paid last month that three children now can not access their school work. They want their $$ or no service! Only reason I gave a star was because it makes you. In reality I give negative 10 stars. Customer service is atrocious! The services themselves are well below par! Outdated modems, slow internet speeds. And the negatives of this company go on! Frontier signed the FCC keeping Americans Connected... read more

Vernon M 

on BBB

5 years ago

Frontier Communications Corp. is the worst company there is please do not deal with this company they will tell you one thing then bill you for a month when you was paid up to the end of the month then you will get a bill They have sorry service phone and internet so please stay away from this I see why they are going bankrupt 

Sharon B. 

on BBB

5 years ago

I've been with Frontier for years ever since ****sold my account to them and I must say I am not happy with their service or the way they conduct business. I've been miss lead by this company for a long time and just found out they have been lying to me. I wanted internet service from them and not telephone service butnwas told I couldn't have internet without the phone. They liked about speed and pricing. This is not the type of business I want to be associated with. I gave it two stars because some of the people working th... read more

Christy S 

on BBB

5 years ago

Are there any good attorneys looking at this feedback? I am sooooo far on the opposite side of lawsuits, but never in our lives have my husband and I felt that there was a more deceitful company. I have declined lame class action lawsuits for silly stuff that should never happen, but THIS...THIS IS BAD! Where is the class action lawsuit against this company that won’t refund money for service that is lacking, missed work hours for continuous no-show appointments, etc? Hit us up attorneys - this is the one time in my life tha... read more

Mildred H 

on BBB

5 years ago

I have been paying for high speed internet and everything in my home is still lagging, a tech came out to fix the issue and the problem still exist. Its throwing money right out of the window!! I have purchased a wifi extender but nothing has changed. frontier by far is the worst carrier iv'e ever had.