Frontier Communications Corporation

Ryan T. 

on BBB

5 years ago

The employees of this company seem like fine individuals. However, the company itself, like many ISPs in the US, should feel shame and embarrassment for their conduct and dishonest tactics. They force you to pay a router fee, regardless of whether you are using your own or not. They state that this is "so that they can guarantee your speeds." My speeds are nowhere near the advertised max, sitting generally at around 1/5th of the stated max. I just had an issue logging in to pay my bill, which means that I just spent 1 hour o... read more

Bob C. 

on BBB

5 years ago

I wanted to discontinue service because of horrible service and discontinued promotions. They informed me I have to pay full month after bill has been posted I am out of contract There service representative will not prorate final bill. Less than zero for star rating 

Matthew C 

on BBB

5 years ago

One star is being generous! I wish I could leave zero. They did work two houses down, left the wite and hole up and also left us without service. I have never left a complaint, but feel this is warranted as their utter lack of customer care. I will be spending my money elsewhere as soon as I possibly can. Its obvious why they are in the trouble they are. 

Jack T 

on BBB

5 years ago

I would rate their service as 0/5 stars if I could. I have been with frontier for four years and it has been ******* terrible the entire time. They continuously bill me for 21mbps and when they can only deliver 3mbps. They are a fraudulent company and will overcharge you every month. If you try to contact them, the customer service reps will pass you around to different departments until you get frustrated and hang up. I spent 5 hours on the phone with them over 2 days, and still nothing was resolved. They even sent out a te... read more

Cindy B 

on BBB

5 years ago

This company is the worst co. I have ever dealt with. They should be rated 0 stars. They need to be investigated and shut down. I have been trying to shut down my service for the past 2 1/2 months. They have been giving me a hard time. When I spoke to their agent and was told that it would be settled, they continued my services. Now I had to pay full amount instead of backdating it. A slap in the face after needing to speak to a supervisor to tell me that she would credit my acct 25.00. They charge you 9.99 to shut down the ... read more

Andrew M 

on BBB

5 years ago

My service hadn’t even begun when I decided to cancel due to them misrepresenting their services. Instead of quickly helping me resolve my issue, I spent over 3 hours arguing with an aggressive representative who eventually hung up on me because I would t give up and keep the service. I then had to call again to get someone to finally cancel my service. They have proven to be a company without a moral compass, that has zero value of their customers. 

Sharyn H 

on BBB

5 years ago

A few years ago when I added Frontier internet to my Frontier phone service, I was never, ever informed that I would never again be able to get landline phone service without the internet! So, when I tried to cancel the internet service recently and just keep the phone service, I was told I'd still have to pay for internet just to get the phone service! What?! Continue to pay for what was crappy internet service with only 3 Mbps or less downloads and 1 Mbps or less uploads when I'm not going to ever use that horrible service... read more

Jordan H. 

on BBB

5 years ago

I have probably spent about 10 hours of my life on tech support calls with this company. In the business of shady communication companies, (*******/********/etc.) these guys take the cake. I'm actually on an hour long call right now. I removed a promotional service that they just began to bill me for that I have never used and BINGO my internet does not work. Before, my line was cut and in a time when we have been so reliant on internet for work because of COVID-19...they send a tech out 3 days later. Then they offer compens... read more

Matt S 

on BBB

5 years ago

There needs to be a zero star option. This company is absolute garbage. No amount of complaining or bad reviews will change the fact that their intention is to screw as many people out of as much money as possible. I was literally advised by a phone agent that if I didn't agree with their terms to NOT pay my bill. I was told the account would close and I would receive a final bill. He told me that this would avoid any contract termination fees if I did so. I received no final bill and now there is a mark on my credit report ... read more