Frontier Communications Corporation

Ashley F 

on BBB

4 years ago

I cannot be happier that I am no longer with this company! They promised that they wouldn't charge me again after I disconnected service, hey guess what!?! I got charged again. No email saying that I was going to be charged, they just took money out of my account., Then when I called to get it resolved I was told another story and they state its a legitimate charge ::cough cough BS:: then after presenting my case I was told I would be refunded. Guess what never came, you got it the refund. Now I am still fighting to get my m... read more

AMANDA B 

on BBB

4 years ago

Company forces you to sign a 2 year contract where the literal only way out is death. Service reps are flat out rude and they compared a cable bill to renting an apartment. False equvilant. Oh plus a 10 dollar disconnect fee. Need to move, no Frontier available? Too bad. COVID? Too bad. The worst. 

Allen P 

on BBB

4 years ago

Unethical, Bait and Switch from Chat representative to execution of quoted system 

Anita O 

on BBB

4 years ago

I recently closed my account with Frontier as I was moving from Florida to Germany. I spoke with the representative on the phone who assured me that I would only be billed for 2 days of the billing period (I was closing the account on June 24th and the new billing cycle started on June 22nd). She told me to ignore the next bill as it would take a billing cycle or two to see the final bill. In July, I received a bill for the entire billing period. I chatted with a customer rep over the internet as I couldn't call as again I a... read more

Jessica A 

on BBB

4 years ago

Fraudulent charge to my credit card. On autopayment made the same charge twice in a row and then telling me I don't have to make any payments for the next couple of months. Why are these cable companies so unregulated? Bunch of crooks and thieves. 

Leisa C 

on BBB

4 years ago

Frontier is a thieving cable company. Horrible communication with employees. 

Gary A 

on BBB

4 years ago

Worst experience with internet/cable - dropped **** and *** without notice 

Ben 

on BBB

4 years ago

To Whom it May Concern, At 12:15pm on 8/24/20 I called Frontier Communications in North Texas regarding a move I'm about to make to ask about services for my new home. An individual named Andres helped me. I ask a lot of questions, so part of the way into our conversation I asked Andres if he works on commission because I didn't want to hurt his chances at a paycheck. I explained to Andres that I wasn't going to be buying the service over the phone, regardless of what was said, and that I would be conducting further research... read more

CYNTHIA B 

on BBB

4 years ago

I have just ended a 2.5 hour ordeal with Frontier that started 2 months ago. By the way, it is not resolved, they are just impossible to deal with. This new wave of people in customer service that is coming to be seems to be contagious to a lot of business, including the medical profession. Whenever being rude condescending and trying to put down your customers became okay, I missed the memo. On top of all the frustration I have been through with Frontier since they took over for Verizon several years ago in our area, today ... read more