Frontier Communications Corporation

Janet T. 

on BBB

6 years ago

Frontier is the worst. They took my $240 deposit March 17, 2018, which was to be returned to me after one years' service, which the year was up in March of 2019, and my deposit was not returned to me, and my bill practically doubled. I cancelled frontier in April because they weren't interested in lowering my bill and keeping a customer. I returned their equipment in April, spoke with "Robert" on May 21 who told me I would receive my deposit in 3-5 days. Today is June 26, and Jay at Frontier tells me that deposits are return... read more

John 

on BBB

6 years ago

Abysmal customer service: long waiting times on the phone, connection problems (DSL) every few months. Worst of all they can't seem to manage their own technical issues: in the middle of a conversation (after having waited so long) their phone transferred me to a new operator and I had to start from scratch, TWO DAYS IN A ROW. 

Karen N. 

on BBB

6 years ago

Frontier charged my bank account multiple times and refused to give my money back and on top of that I have to deal with bank fees due to their fraud. My monthly payment was only $80 and I always had on time payments no reason for them to multiply unauthorized transactions. My WiFi is always very slow and their customer service staff is very impolite and disrespectful on the phone. 

Marcio d. 

on BBB

6 years ago

For over 3 years now, I have been paying for an upgraded rate for 75/75mbps but only getting not more than 15/15mbps. A couple of times I complained, they troubleshot, seems to have been fixed, but when I get back from a trip, it's around 15/15mbps again. I hardly watch TV. January I, finally, bought a HD Tv but with the old topbox where I had with an old analog tv, my current HD tv does not work. Called them, they said I needed a HD topbox or a DVR, but they wanted to charge $17 for a DVD or $11 for a HD box. I decided it w... read more

ChristineN 

on BBB

6 years ago

Frontier is a scam! I cancelled my service because I was moving one day into a new billing cycle and they refused the pro-rate my last month. I was charged the entire month of service when my tv and internet was cancelled before my billing period even ended. You would expect after paying a ridiculous amount of month each month for service over 4+ years, they would credit me the last bill. Horrible customer service. I will NEVER use Frontier again and will make sure everyone I know avoids them as well. 

George H 

on BBB

6 years ago

We have had no phone or internet service in a rural area where there is no cell coverage. Requests to Frontier to address finally resulted in a service appointment that was quoted 14 days from time of outage. Many calls have been made to try to schedule an excellerated service appointment. There is an elderly woman with a medical condition and people who rely upon Internet service for work. They have refused to move up the appointment despite being aware of the situation. Many calls have gone nowhere, they do not even notate... read more

Lisa M 

on BBB

6 years ago

Internet went out over Memorial Day weekend. Called Memorial Day and was happy and surprised that there was a human on a holiday to talk to. Reported the problem so they set up a ticket to have it fixed. They did get it eventually working; however, at the same time I requested a new line be put in to a separate building for a separate router. Gave Frontier my data so they could run another background check, which they did, and they set up a ticket for a new line. In the meantime my current service hasn't been working so they... read more

Gail R 

on BBB

6 years ago

WARNING: This is a public service announcement / consumer protection notice about Frontier Communications. We were Frontier customers for our phone, internet and FIOS TV since 2010 when they bought out *******. Their service deteriorated and prices kept increasing so we finally decided to switch this year. We cancelled in February, and sent back their garbage equipment to them as soon as we received the boxes. (Yes, you have to ship to them; they don't have a local place to return things like Comcast). The UPS store warned u... read more

Erami T 

on BBB

6 years ago

First, let me lay the groundwork. I work for ******* *******, and we are located in Newbury Park, California (Zip 91320), and recently moved office locations, from a smaller to a larger office space. The new location was recently renovated, so we had to put in and activate phone lines and the internet, which we did. The first tech came in to activate the four phone lines (and internet) and left. Mind you, at this point, we were still housed at the old office. Now to be fair, we upgraded during the transfer of services to the... read more