Frontier Communications Corporation

Guillermo L 

on BBB

6 years ago

How is this company even still in business? There's something obviously not right here and someone is getting their pockets filled with cash to turn a blind eye. I myself am a victim of this thief of a "ISP" internet went down and i was told to wait for a tech today and none arrived then im told they can't come untill 5 more days are you seriously ******kidding me? 

John F 

on BBB

6 years ago

I have been using frontier for about a year now. The pricing was reasonable, because I only wanted internet service, but had to get the phone in order to get the awsome package. Well, after the tech comes out and installs the internet and phone, everything seems to be good. The next day, my family and I are watching a move and boom, the internet goes out. An hour later it comes back on, while that is out the phone goes out and still don't one. We dealt with this for about a week, my wife calls, speaks to a rep. They put us t... read more

Gerald O 

on BBB

6 years ago

My name is *****. I have been a customer with Frontier Communications for about a year. I called Frontier to upgrade my tv service and was told for$10.00 more a month I would get the extra tv channels I was looking for. Speaking with the lady she said it would be $10.00 a month more. I asked what about any taxes, fees and such and she stated no sir it is $10.00 more and only $10.00. I pressed on asking so my bill is $126.10 a month so it will be $136.10 and she stated again it will be only $10.00 more. Well I get an email st... read more

misty j 

on BBB

6 years ago

This is the absolute worst phone and internet provider. They charge to much for the services they provide or should say lack of service! I am having to take my laptop to other places 20 mins from my home in order to do my work. My kids can't log in to do school work and we have to use our cell phones for a hot spot during crunch times which is then making us have to purchase additional data with ******* which is not cheap! They will not give any credit for the times the service does not work because it was not out a full 24 ... read more

Scott B 

on BBB

6 years ago

This company is fraudulent in it;\'s billing practices. They are trying to bill me twice in one month. The charged me for months for a cable box they installed in my living room. The bill said it was not returned equipment. They said they would deduct it from the bill but did not do it all at once causing more tax on the bill to occur. They also without notice increased the bill from $156 to $186 without notice. The $156 was NOT a promotional amount. I have called many times for technical difficulties only to find out that t... read more

Karri W 

on BBB

6 years ago

Frontier has the worst service! I have been a customer for years (not by choice as they are my only option). My complaint is about the lack of timelessness resolving issues. I understand things happen however the lack of urgency is disgusting! When internet service goes out and you call in a ticket there is no logical reason a customer should have to wait an entire week to get someone out! If you can’t handle the volume of tickets hire more people. I run a business out of my home as well work for a large global company remot... read more

BRYNNA E 

on BBB

6 years ago

HORRIBLE COMPANY!!!!! THEY HAVE TAKEN AWAY CREDITS TOWARDS MY ACCOUNT THAT WERE HONORED SAYING THEY DON'T HAVE RECORDS OF THEM. I AM FED UP. THIS HAS BEEN A THREE MONTH STRUGGLE, FROM THEIR STUPID CHAT FORUM TO THEIR CUSTOMER SERVICES ON THE PHONE. FRONTIER SHOULD CLOSE THEIR DOORS. 

Ross H 

on BBB

6 years ago

Do not do business with Frontier if at all possible. If you are doing business with them and decide to leave, just know they will screw with you as much as possible when you leave. Frontier took over from ******* in Texas a few years ago. I have been with *******/Frontier for ~15 years. When my contract was about to expire Frontier convinced me to not leave by giving me a lower price for two years. What I did not notice in the fine print was the lower price was only good for year 1 of the 2 years, and $50 higher / month for ... read more

Pat I 

on BBB

6 years ago

I called to inquire about getting higher speed internet. Which I was told if I bought a new modem I would get higher speed. The technician that was scheduled to come called me and told me I was not in the right location for higher speed. So I cancelled. What that has got me was another bill with a new account number. So now I have to bills for the same address. My internet was shut off because I pay my bill on line and wasnt paying attention to getting 2 bills. Now I have been on the phone for hours and everyone tells me the... read more