Frontier Communications Corporation

Diana D 

on BBB

6 years ago

Worst. service. ever. That we were supposed to get service up to a certain high speed is misleading. A lot of the time our service is 0. After our multiple complaints we were told that the lines are "first come, first served" and if you are too far down the line, you will get kicked off. Guess where we are? The end of the line. They will only refund if our service is cut 24 hours, not for consistently slow/poor service. We left and are getting better service with a different provider. All the money we paid out is an ill-gott... read more

Jen K 

on BBB

6 years ago

Zero, they get a zero! BUYER BEWARE! Aside from looking at the stock market and seeing this company go from $9 a share to $2 a share if you are an unfortunate customer you will see why. This is the second time this company lied about a tech coming to my house. I live in the country and can see anyone entering my driveway. On the phone I was lied to saying they did show up to fix our unreliable wi-fi (which they will attempt to give a run-around especially to “victims” who aren’t computer savvy) and then another person says t... read more

Sal 

on BBB

6 years ago

Canceling subscription? Beware - Frontier I just wanted to post a general message about Frontier Communications. If you have their service and are outraged by an increase in price that prompts you to search for another Internet or Cable service, don't have a knee jerk reaction like me and cancel 6 days into a new billing cycle! Frontier, in their infinite wisdom will charge you for the entire month regardless of the fact that you no longer use their service. It will not matter how much you try to appeal to them with logic th... read more

Marguerite D 

on BBB

6 years ago

I think Frontier is awful. I have same issues as I had read. They gave me internet which was to be high speed, they charge enough. BUT I hardly ever get online. I found out they they gave me 2gbts for our area an we share with 8 other homes. I have called them an all they want me to do is upgrade. Well a neighbor upgraded an has the same problem as I do as they did before the upgrade. We can only get frontier out in this rural area or other wise pay high high price for internet. I was told by a rep from frontier that I or we... read more

Thomas S. 

on BBB

6 years ago

I have been fraudulently charged higher than prices quoted to me, been double charged, and charged for services that have been discontinued for months. Hours spent on customer calls to correct billing problems always result in the same outcome - apologies- promises for next months bills - then continued over charging. This company has an extensive reputation for these types of practices. 

William R 

on BBB

6 years ago

I am not surprised by the F rating here. Last September, I requested that my internet service be put on vacation mode for the 6 months that we would be in Florida and I was told this would not be a problem. Much to my surprise, I was billed in full for internet service for the entire time and only the fax line was put on vacation mode. This is contrary to what I requested and contrary to what I was told would happen, I ended up paying hundreds of dollars for internet services for months when no one was in the house. After MA... read more

Anna L 

on BBB

6 years ago

It has been terrible closing my uncles account that has passed away?? So many calls and lies. Then all managers go to lunch at the same time no one can help me. On the phone for hours and still no answers. So upsetting 

Jesse 

on BBB

6 years ago

Horrible serivce, they make you stay home from work all day waiting for a tech that never shows and then reschedules your appointment without notice. This is exactly what happened to me today... Finally was able to get a reason as to why... They supposedly didnt have "enough man power" to do the job?! 

Resurreccion M 

on BBB

6 years ago

I moved to another house on April 2019 and called Frontier to move my service. Then I received a bill for $65 a month when my normal bill was $30 a month. I called and inquire and I've been told that they were going to send it up higher because they cannot do anything with it. They had created a new account for me instead of transferring my account. A week or so later, I was told that my promotion has ended; hence, the increased of monthly fee. I cancelled my internet service around the end of April - beginning of May 2019 b... read more