Frontier Communications Corporation

Jennifer M. 

on BBB

6 years ago

First of all, the service is really slow and sometimes doesn't work at all. When I try to get help with IT I call I am on hold for a very long time and then the problem never gets resolved after several tests and what not. Last time they were supposed to send a technician out to fix the problem and the tech was a no show and no call! I had to take off work and lost money because of it and it still wasn't fixed! Now I recently received an email saying my promotional price was ending and my bill would go up! I already pay way ... read more

Stephanie C 

on BBB

6 years ago

I think these people are criminal. I have been with them for 7 years with rates continuing to increase. Went to a company with better rates. Called to cancel service and was informed I would be charged for 3 weeks of service I will not be using. Seems criminal and suspect. 

Sergey 

on BBB

6 years ago

I tried to switch to their internet service. Scheduled the installation about 2 weeks in advance. Was given a window between 1 PM and 5PM of PST and they promised they would call one day before if anything has changed. They did not call and did not come to do the installation. When I contacted their service department, was told that they might come on another day. No apologies, no explanation what have happened, just we might come on another day. Seems to me they were not interested in my business, so I canceled my order. 

Jesse C 

on BBB

6 years ago

Frontier cable just charge me a full cable fee for service I have not had for a week now because their system is overloaded. I get credit for that week but charged a month due to canceling one day after due date. Buyer beware, make sure you cancel before your next month bill starts, they also kept me on the phone for total of five hours. 

Carmen M 

on BBB

6 years ago

PLEASE DO NOT MAKE ANY BUSINESS WITH THIS COMPANY. THEY ARE GOING TO STEAL YOUR MONEY CHARGING A SERVICE YOU CANCELLED BEFORE THE CYCLE STARTS. CUSTOMER SERVICE SUCKS, THEY HAVE AN UPDATE WITH THE CALLS YOU MADE TRYING TO RESOLVE YOUR ISSUE. THEY WILL DAMAGE YOUR CREDIT. PLEASE, STAY AWAY FROM THEM. 

Troy H 

on BBB

6 years ago

BEWARE OF FRONTIER!!! We called Frontier 12/31/18 to remove our landlines, the features associated with landlines, as well as remove other services like content anywhere storage, and computer security. Frontier proceeded to charge us double for the internet access and continued to charge us for the content anywhere, the security, and the landline features for a line that we no longer had!!! I called customer service once a month - they said our bill is now fixed but we would have to wait until the next cycle to see the chang... read more

DeborahC 

on BBB

6 years ago

Too bad I can give this a negative 1 star. I cancelled my service 4 days into the new billing cycle and they charged me for the full month. I spoke to two chat specialists and both told me to wait for last bill and they would pro-rate me. When the bill came they did not pro-rate it. when I called they told me I had to pay full month. Very poor business practices and representatives that lied to the customers. 

Julie H 

on BBB

6 years ago

They lie, say they will give you a $100 dollar gift card when you sign up only to find out later no way you are getting it. After you spend hours on the phone with them, lie lie lie. Quote from a supervisor was that even a supervisors promise in writing in your file doesn't hold weight, nothing they can do. The only internet provider in the area. 

Gayle B. 

on BBB

6 years ago

Late April I called Frontier and asked that the bill read both of our names instead of just my Husbands name. We have lived in the same place and had the same phone number for over 40 years. I was told no problem. When I received the May bill, I noticed it only had my name, was a new account number and I was also being billed for June, when it wasn’t even June yet. When I called I was told that whoever I talked with in late April, created a new account and deleted the old account. Not what I asked for. Because of this I no l... read more