Frontier Communications Corporation

Jacqueline P 

on BBB

2 years ago

Worst company. My neighbor ordered service and the ran the line through my yard instead where I was going to have trees planted. Called to have the line removed twice with no return phone call. Finally someone called from customer support to see if I received a response. When I told her no she thanked me and just said she was calling to see if I got a response. So here I wait with trees to plant and a line in the way. 

Torrie S 

on BBB

2 years ago

Awful. The staff treated me horrible. I have been without constant internet since December. I was told in Dec. I would be compensated and wasn't. My line was cut and is currently hanging from my neighbors trees. I have not been able to work or do online school for months. I was told I would be compensated for the months and have not. Today I was told I would get compensation for 2 months however I deserve more. I am beyond frustrated. Now they are not compensating me at all. I would not recommend this place to my worst enemy... read more

Michele B 

on BBB

2 years ago

If I could give the no stars I would. I have been waiting 3 months for a substantial refund that they never sent to their 3rd party credit card and now they want me to wait another 2-3 months...they call this an escalated account BAD BAD CUSTOMER SERVICE 

Liberty W 

on BBB

2 years ago

This company was awful to work with we had called two months ago to get WIFI in our home they finally came out 2 months later to put a phone line down to put wifi in our home with that being said never called or anything after they left this took place on April 20th they cut our breaker to our well water! We had called immediately once we figured out our breaker was tripped. We turned it on and off. They had told us give us at most 72 hours. Then the next day Friday rolled around a lady with frontier called and say give us 2... read more

Bill G 

on BBB

2 years ago

They have no customer service. No one to speak with. I was trying to get the cable buried. They told me it was which of course it was not. While chatting about it they said basically, we'll put in a ticket and you can monitor online and good bye. No ticket. I asked for a phone number to speak with someone. They don't have voice capability at this time??? They buried my neighbors cable in my yard, no easement! I finally called sales to see if they could transfer me to someone and he promptly tried to sell me home security. DO... read more

Becky B 

on BBB

2 years ago

Horrible customer service, rude, lazy technicians. I'm too far off the road for ******** so Frontier has been my only option. I've been without internet since 4/18 and the jerk technician said it would be 2 months before repairs to a cut line could be made. I called tech support and was told "oh no, it'll just be a few days", that they needed to get a different kind of technician out here. No specifics, just a pat on the head and oh well tough luck. 

Terry K 

on BBB

2 years ago

The internet service is great. But the customer service is highly incompetent and the service techs straight up lie. Right and wrong are foreign concepts to them. Tried to tell me they could not pro-rate a bill and were going to double charge me for a month. They also said they would be able to turn my services back on remotely, then got a pop up saying a tech was needed. Rather than attempting it anyway they sent the tech. The tech gets out and sees the nic and says yup they could have just turned it on remotely. He then sa... read more

Dawn W 

on BBB

2 years ago

I wish there was a ZERO star review. It’s always something with frontier. Not only was there a mess up in their system that showed a service address from 5 years prior even though I had service at my current address and was paying the bill here for 2+ years, but they had to create a new account since the current address wasn’t in their system. 10+ hours of back and forth on the phone. I was then told the first months bill and the service installation was free since this was a mishap on their system- but them was charged both... read more

George W 

on BBB

2 years ago

Frontier Internet has crooks working in their customer service department. I signed up with Frontier Internet and explicitly stated that I wanted a month-to-month agreement, because I was new to the FL area. I canceled after 2 1/2 months, because I want cable and did not want Dish. The customer service rep. told me that I would incur a $165.00 early termination fee. I argued that there is no early termination fee on a month-to-month agreement. He claimed that I was on a 12 months contract, which was not in my paperwork. He s... read more