Frontier Communications Corporation

Andrew B 

on BBB

4 years ago

By far the worse company I have ever worked with. They make mistakes, they are shady, they have cost me countless hours over the last 4-5 years. Their service is not reliable, it is not good. They prey on people that have no other options. I now can have ******* and I am done. I am spending more. They were supposed to give me a rebate because of lost service 2 years ago. They never did it, they made it so difficult for me to complain, it took hours every time I would call, nothing would happen. None of our correspondence wou... read more

Sandra M 

on BBB

4 years ago

they suck every month something wrong with the service its always a break in the internet but they want full payment of service when you have few days out of service. Secondly if you pay ahead it shows you being late and they wanna disconnect every month have to call with receipt number. We use the internet for cameras you know San Angelo full of thieves we need to keep those cameras on at all times 

Nermin M 

on BBB

4 years ago

Worst service to date… I recently switched from ******* to Frontier and have gotten my install time rescheduled 2 times all with late notice. I’ve missed days of work, I will be without internet on Monday which means my wife and myself who work from home will not be able to work and my brother who is home schooling or online learning due to the pandemic will be screwed this Monday and who knows for how long… called customer service with no resolution no urgency at all to get this resolved just kept saying yeah well it’s sche... read more

Ceann N. 

on BBB

4 years ago

Poor service and never fix what is wrong. Slow speed high prices!!! Put cooling fans in the main box. Doesn't help always without internet during the day when temperatures are hot. Been told so many times wires are old need to upgrade lines been a consumer for over 10 years and still haven't fixed the problem. Charge over 62 dollars a month and can't use internet half time. Hard time to get credit for times it's out. They tell me it's the modem all time and send me new ones but they don't seem to fix the problem. Tree fell o... read more

Ann 

on BBB

4 years ago

Their internet service is garbage and their customer service is given no leeway to deviate from their ridiculous policies. Seems they have hidden on the second page of the bill that you pay for the whole of the last billing cycle, even if you disconnect well before the billing cycle is complete. And then when you try to print the online chat so you have a record of it, it just prints a few blank pages. 

Tim W 

on BBB

4 years ago

Frontier came into our neighborhood and installed fiber. Dug up yards and put in new boxes for their equipment without removing old ones. Eventually they put down dirt and planted weeds instead of grass. When I went to turn on my sprinklers I found out they had broken the line and it was flooding out underground. When I attempted to call I couldn’t get through their automated voice system. Eventually I had to select that I was a customer, which I’m not, and some how I ended up at a live person. She wrote down my complaint ab... read more

Kristian C 

on BBB

4 years ago

Never get the internet speed promised. Have days with no service. Call them and they tell you they are having issues and are working on it. A day or two later and it can be out again. I live in a rural Northwood area with few options for internet, and frontier sucks, but I need something. 

zrt 

on BBB

4 years ago

Frontier communications is terrible company, and there is no surprise that they were bankrupt. The make fake charges and threaten customers who paid on time always, with collection notices, etc. I had frontier internet in long beach, ca for 1 year, and paid fully on time every single month online, but at the end of the year they charged me $58 for an 'early termination' fee and threaten to go to the credit bureau. After I was done with the service they threatened a $100 return equipment fee for their old router, but never se... read more

robert e. 

on BBB

4 years ago

My issue Frontier Communications is their complete lack of customer service and lack of transparency when porting old number over to their new fiber service. On March 30, 2021 I changed my internet and phone service from ******** to Frontier. Frontier had a "free installation" promotion for new customers. We wanted 500 mbps up and down which so far Frontier has done a good job providing. My issue is that when I asked if w could port our old number to the new service I was told it would be an $80 fee. If I did not want to pay... read more