Frontier Communications Corporation

Bobby J 

on BBB

3 years ago

We never have phone service. Our phone lines have been out monthly for several years. Its currently been out for a week. 

Sheryl S 

on BBB

3 years ago

Worst company ever. They are in the communications business and they are terrible at communicating with their customers. Eight phone calls and more than 8 hours of my life wasted on trying to restore service and ultimately closing my account when that didn't happen only to get a bill for service that I never had. No resolution even with their supervisors. Don't sign up with Frontier for anything! 

Cynthia S. 

on BBB

3 years ago

This is the worst company possible. I work from home & noticed there was no internet. I did the usual rebooting but it didn't work, I then picked up my landline phone & it was completely dead. At 7:50 AM I called Frontier to let them know of our issues. They said it was the weekend after the Easter holiday, the likelihood of anyone coming to look at it, wouldn't be until tomorrow between the hours of 8-12. I explained that I work from home & it's imperative I get this fixed. They asked if I could go outside & check the box. ... read more

William M 

on BBB

3 years ago

I’m 75-year-old man living alone with a heart condition this past Wednesday I called because my phone was out and the wireless service was shaky at best. They gave me a ticket number and told me that someone will be out between one and five that day at 6 o’clock I called and they said I don’t know someone will be out between 8 AM and 7 PM on Thursday and Thursday evening at 6:30 I called to find out what the status was they told me that the man was 3 miles from my house the problem was with the wires and he would call me whe... read more

Nancy B 

on BBB

3 years ago

Our WiFi goes out daily; sometimes more than once and often for days. We had no problems with *******; then Frontier/*** took over and what a disaster!!! They admitted to antiquated equipment to me while a ******* VP was on the line listening but the deal was done. They told me they have no plans to EVER replace or update equipment in our area yet they advertise fiber optic WiFi with lightening speed PLUS a $200 gift for signing up. I feel they shouldn’t be able to leave us without while they super serve other areas. My daug... read more

Monya S 

on BBB

3 years ago

a few months ago Frontier ran a cable from a frontier utility box on ******** Rd across my land, then under my driveway. the cable runs across the rest of my land to my neighbors land to their house . the cable has never been trenched in. i have contacted Frontier several times to get this trouble taken care of. i have been hung up on more than once. i been given work order numbers that were suppose get the work done. the personnel sent out did nothing. “not their job”. so i have been given lip service with no one solving th... read more

noelle g 

on BBB

3 years ago

I ordered internet on 2/18/22 for my new house and I had to contact Frontier right away because it would not connect. I spoke to the technician and he could not connect me either. I had no choice but to cancel it with him right away and he told me that he would add a note to zero out the bill when I received it. I contacted Frontier when I got the bill and the supervisor told me that she would prorate it for me. How could they charge me for something that I never had? 

Dan G 

on BBB

3 years ago

Terrible customer service in general and then on top of that they charge you a fee to end your service? This on top of the router fee they charged for years even if you didn't take one of their routers. They have a good product but they treat their customers horrible and are awful to deal with. They also notoriously charge hidden fees and provide no reason for the fee. Disconnect fee $10 monthly broadband access fee $4. These aren't fee they have to charge they do it as a way to gouge people so they can pretend to advertise ... read more

Lee J 

on BBB

3 years ago

What a joke of a company. Tried to get fiber service and went through all kind of stuff to get the agent to understand that fiber service is on my street. Once that was done went through all the *** to get service like all personal info just to be told, Oh there will be a $150 deposit. So if you don’t have perfect credit score they want a deposit! Should have been told that upfront.