Frontier Communications Corporation

Gail P 

on BBB

3 years ago

If I could give less than 1 star I would. Over the past 30 days we have been without Internet service at least 3 days without any explanation and no ETA of a fix provided. While that may not seem like much to some, many people now work remotely as well as home school. This makes providing reliable internet a critical service. Internet access is now a necessary utility AND SHOULD BE TREATED THAT WAY! If the power goes out DTE will communiate updates and there is some sense of urgency. There is none of this with Frontier. I be... read more

Carol M 

on BBB

3 years ago

I lost my internet service April 26th. I called April 27th and was given a repair ticket for May 12. I explained my husband uses the internet to communicate with his doctor and we could not wait that long. I was told they would relay my message to the dispatchers to move the repair appointment up due to medical reasons and they would call me back. I have called them 4 times. They do not call me back. They apparently have no concerns or care about our medical issues and lie when they say they will call you back. Frontier dese... read more

Gina H 

on BBB

3 years ago

I have had frontier now for less than 90 days; I have dropped Internet service every day sometimes multiple times a day this whole week, and from the very beginning of my service. I’ve been without Internet service and I am a college student; if I can’t do my work from home then I will fail. I don’t know my Internet is out until I get online and start working and then it just goes out. I’ve been without Internet now since Saturday; they sent out a technician, technician claimed it was gonna be working and it never worked. Fr... read more

Andrew F 

on BBB

3 years ago

I can even give them one star. I was told between 12:00 and 7:00 and showed up at 10:00 when we were not home, so we could not view the process of checking the voltage on the line. Left a long note, next day had a security company did the same test on the line and was comply different. I have videos and photos showing the reading. We have gone back and forth over four times, same thing nothing to see here! 

Kristina K 

on BBB

3 years ago

We have been using Frontier for two years and have complained multiple times to the business about the lack in our internet service. We’ve been told on multiple occasions that there isn’t any issues with our internet service . We’ve had multiple technicians show up that tell us our residence has the best internet signal in our area however we have little to no internet. Or outages are weekly and on 04/22/22 @ 11:11 am we had a power outage that lasted for a couple hours and once restored internet came back and went out about... read more

Jo S. 

on BBB

3 years ago

Everytime there is a residential outage (which seems to happen often with this company) our internet never comes back in working order. I then have to prepare myself for what I know is going to be hours of my time wasted speaking to incompetent techs that I can never understand. Always being told that everything is fine on their end and how if my internet is slow i should purchase this and this and this.. finally after about 3 to 4 days of having to beg for support to come out to my house I'm set up with an appointment that ... read more

Stacy B 

on BBB

3 years ago

Absolutely horrible company and service. I've had Frontier internet for a few years and it's always been nothing but problems. In the last few months it's gotten worse. I tested my internet speed and was receiving 1/10 of what I pay for. I was paying for 1 Gig service and was receiving less that 100 mbps. And that was testing their hardware directly. Their tech came out and was able to get it to around 200 mbps which is still way under what I paid for and less than a week later it was back to under 100. So I got a new provid... read more

Jessica B. 

on BBB

3 years ago

Original date of order for land line service... new residence... no lines had ever been to this area was very much explained paid over 480$ to do this process!! Sent a tech to do serv with out contractors running any lines at all!!! Cant do service duhhhh!!! Reschedule for contractors a week later... note i need my land line for job i work health care expressed urgent due to cell phone not having service at home!!! Nope didnt happen contractors came rescheduled twch another week out makes 3 weeks now tech cant do service a m... read more

randy b 

on BBB

3 years ago

My WiFi has been going out multiple times daily for the last 4 weeks. This morning between 8:30 am and 9:30 am it went out 4 times. It is only off for a very short time like 1 to 3 minutes. When I call into the service line I get a recording telling me: "We know there is a problem in your area with intermittent internet service. We have technicians working on it. We don't have any time that repairs may be completed. Out service representatives won't have any additional information on this problem. Thank you for calling Front... read more