Frontier Communications Corporation

Savannah M 

on BBB

2 years ago

They DO NOT deserve even 1 star! This company is a waste of anyone's time. Customer service is of no help because there is no communication within the company. The representative i spoke to couldn't give me any info as to why they are a no-show. I have been waiting for 2 months for Frontier to install internet service and every appointment (3 appointments) they set- no one comes out. I am left waiting with no call letting me know anything. The person i spoke with then proceeded to tell me that I don't know what I'm talking a... read more

Ronda K 

on BBB

2 years ago

Horrible tech customer service been out of for a month have to pay the bill still no service after tech was here and how my ticket to fix my problem is dec 4 

Jennifer G 

on BBB

2 years ago

This is our only choice for phone and internet as we are in a rural location. Our phone is not able to receive incoming calls. I called to report this problem. Date:10-26-2022. The problem has been occurring for 3 days. Every single phone number associated with this company gives me a busy signal for the past 2 hours., making it impossible for me to report the phone service problem.??? What kind of communication business does this??? 

Julia E 

on BBB

2 years ago

Frontier has the worst customer service in existence. No system updates. My installation tech cancelled my order because their end showed active service at my address. This supposedly deleted all of my info from that order and I had to place a new order. I waited 7 weeks for "installation". All I needed was a new modem. I had service to my home. Anyhow, when I went to set up autopay for my new account, my information that I had used for my initial cancelled order was already set up to my account. If all of my info from that ... read more

Tom K 

on BBB

2 years ago

Too many outages and too long not as fast as I expected. Would not recommend 

Megan F 

on BBB

2 years ago

Horrible dishonest company and horrible service (customer and internet) I wish there was a no star option because they deserve less than that. It's horrible they have us rural customers backed into a corner, and they're taking advantage of it. Despicable company! 

Jerry W C 

on BBB

2 years ago

For a communications company, in the words of my students, "it sucks". I called to cancel in April and in September I am still getting notices of non payment. I had the credit card stop and the bank as well. What does a person do when you have moved; not using their services and still trying to get money? The BBB should have a minus 5 stars. This company doesn't deserve any stars. 

Sadie R. 

on BBB

2 years ago

If I could I give them no stars. Horrible customer service! Our service had been out for almost 2 weeks thanks to one of their online tech reps. They had the audacity to pawn me off many different customers service reps over the phone with their fake apologies and promises to fix my service so I wouldn’t have to travel elsewhere to work. Never did they ever admit to breaking our router nor fix my service in a timely manner so I didn’t have sacrifice so much gas traveling around. I got so fed up I just canceled them all toget... read more

Bianca S. 

on BBB

2 years ago

I would give negative stars if we I could. The phone had constant static. We are paying high speed internet prices for WAY less speed then they are billing us, saying they are providing. They have personal information on our account, like birthdays, incorrect and makenit difficult for us to correct it because they keyed info wrong. The customer service is terrible when you call and their website will not allow us to view our bill but it sure takes a payment. Worst business I have ever had to deal with!