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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Exceptional Service My service advisor Noi provided excellent service. Check in was smooth, repairs were explained in detail and all my questions were answered and updates provided until repairs were completed. He was very professional and courteous.
Business response:
Chuck, thank you for your review! We're proud of Noi and the rest of our service team and are so glad to hear that you received five-star service. Thank you for your business, we hope to see you again soon!
Misleading Management. I Purchased a 2017 new Dodge pick up from this dealership they told me things that were not true, that i found out later after I drove away. 1) Free oil change for the first 2 years of ownership/ not true was charge for this. 2) Free DEF fluid top off with free oil change fro first 2 Years/ not true. 3) Was sold a extended warranty for $8,000 just to find out that this warranty was not from Dodge but a third party company, was not offered or told about the much cheaper extended warranty from dodge. 4) ... read more
Such a easy, great experience Probably the most enjoyable car buying experience I have had. Ethan Borras did research for us and helped us find the exact car we are looking for . Will definitely be returning for our next car.
Business response:
Thanks for the great review! We're delighted to hear that you had such a good experience with us. We'll let Ethan know to keep up the great work. We appreciate your business, we look forward to seeing you next time!
Service Department does NOT call customers I had my vehicle in go into the shop on Tuesday, Aug. 8 due to transmission failure. I was informed they would call me as soon as they determined the issue. On Tuesday, Aug 15, I had not received any calls. So I called them to determine where things were at. I was informed that they found a loose ground wire and they had tightened them all. They said they would call me after a test drive to inform me if my car was fixed or needed more work. I never received any phone calls. I called... read more
Business response:
Nicholas, I regret to hear of any miscommunication regarding the completion of service of your car. I would appreciate the chance to speak with you to get a better understanding of what happened. Would you please e-mail me your preferred contact so we can get in touch and discuss this further? Best, David Heimgartner, david@cdjrfranklin.com, (615) 266-0145
Excellent Selection & even better service! I've personally bought 3 new Dodge's from Franklin CDJR and could not have asked for better service. One of the largest selections of Wranglers probably in the entire state as well! Go see these guys and tell them I sent ya! You will not be disappointed!
Business response:
Hi, Jason, Thank you for your outstanding review and your loyalty! Come back and see us anytime.
Bad Buying Experience Worst buying experience of my life. My daughter went into the dealership and found the exact car she was looking for and loved her sales rep Brian Harris and even met the Sales Manager Donnie Mac. She told them that I would be in that night to purchase the car. She went online and registered for the car and received a call from the online sales rep and told them we would be purchasing the car that evening or in the morning. She was never asked to put down a deposit or start any paper work. She went by t... read more
Go See James James was honest, no BS, and spent all the time we needed. We didn't feel rushed or that we were taking up his time, even though we were not even planning on buying that day. He was wonderful to deal with and we will be going back to see him again!
IF ONLY I COULD HAVE WOKEN UP FROM THIS NIGHTMARE If you're a couple with a young child that has no less than 10.5 HOURS on your weekend to spend at a disorganized, dishonest dealership, THIS is the place for you. Want to get get quoted one set of numbers from your salesman only to receive a whole new set of numbers (including monthly payment, APR and credit score) from the finance guy, you need to check out THIS place. Do you want to feel so badly about your experience and your purchase that you'd do anything to go back in ... read more
Excellent service Dealership did everything it could to get my deal done. My salesperson (Walt Whitehead) was knowledgeable and the finance office was efficient in what was needed. Would recommend them to everyone.
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,222 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is open now. It will close at 8:00 p.m.
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