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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
customer service I scheduled a 9am appointment for a taillight assembly pigtail replacement (splice). This job is simple - just pull it into the bay - not a difficult fix. I had a funeral to attend at 11am close by the dealer. I arrived 15 minutes early and had to stand by my car for 10 minutes before anyone could check me in. I did the math: 15 minutes to get the car into the bay, 1 hr to repair (a 30 minute job) and 15 minutes for checkout - 90 total minutes by my fat estimate. I departed the dealer at 11:45 (3 hours after... read more
Stephanie and Joe were wonderful. They made the process so easy. We live in Murfreesboro but they had the Jeep Compass we wanted so Stephanie helped us over the phone for most of the process. I would recommend them to everyone.
This dealership embodies every stereotype of a shady This dealership embodies every stereotype of a shady dealership. Drove 2.5 hours after emailing the salesman thinking we could get close to the numbers we wanted on a new truck just to find out that there was no way and he knew it all along. We ended up going with it since we were already out there, which we wouldn't have driven out had we known it wasn't possible in the first place. Then found out there were issues that they didn't disclose and chose not to fix before sel... read more
Business response:
We are so sorry to hear about this. Please stop in or give us a call so we can work this out.
I have purchased two vehicles and had great experiences both times. They worked hard to make fair for both of us. Would highly recommend them to family and friends!
Business response:
Mark, congrats on your new vehicle! We appreciate your kind review and recommendation!
no communication after the sale for help I hate negative feedback...but since I cannot seem to get the answers to my questions below is the note sent to the owner that has gone unanswered after a multitude of messages left. I'm sick of the time I've wasted. Doug, As a business owner myself I feel I need to explain the horrible customer experience I am still dealing with after buying a very expensive 2019 Ram 2500 Limited from your company. The week before Thanksgiving my father-in-law and I made a decision to trade in the F1... read more
Business response:
We are very sorry to hear about your recent experience. We truly care about our customers, and we would like the chance to make it up to you. Please give us a call back at your earliest convenience.
Service dept is terrible unless you deal with a manager The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, after literally 6 hours of waiting, my truck was still not ready and I was told that they were not able to reach my warranty company to get approval and that they would get back to me on it. I did not want to wait any longer so I left. After hearing nothing from them for a month, I decided to call my warranty company myse... read more
Business response:
We are so sorry to hear that you did not have the experience you deserve at our dealership. We would love to talk to you further about this situation. Please give us a call at your earliest convenience.
Very pleasant experience buying a silverado truck after a horrible experience with Newman motors dealership in Newman, Georgia outside of Atlanta. Special thanks to Kyle Reid my Sales Rep who made it all happen flawlessly and more importantly honestly. These guys will be my first choice for any future shopping.
Business response:
Mike, congrats on your new truck! We are so happy we could really help you out, and we look forward to doing so again in the future.
If you are in the market for a new vehicle, do yourself a favor and save yourself the headache of dealing with other dealers and contact Hunter Stinson for your car purchasing needs. He will get you squared away. Thanks Hunter
Business response:
Congrats on your new vehicle! Thank you, Liz!
Helpful & Kind I cannot express more how helpful the service men were! I am a young college student and they never tried to take advantage of me for more work that needed to be done on my vehicle. Got a free oil change and he gave me several things at a discounted price!
Business response:
Thank you so much, Abigail! We are happy we could help!
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,219 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.
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