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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Great help very friendly. I will return for future work. Outstanding service department. Thank you
Business response:
Toriandred2015, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Dalton Jackson was fantastic, professional and very knowledgeable! I will continue to return to this dealership!!
Business response:
Hi Steve, thank you for your kind review; we are happy to pass along your comments to Dalton here at Chrysler Dodge Jeep Ram Franklin! We are always more than happy to assist you if anything else comes up. Take care!
Don’t be fooled into purchasing warranty’s. I bought my 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that would cover my vehicle from bumper to bumper. It has been mission impossible to get any kind of service to my vehicle other than an oil change. I’m a service member, been in the army 15 years. No one deserves to be treated this way. Back in May I took my vehicle in to have the rims repaired for curb damage. I spoke with Brian K... read more
Jagger was absolutely incredible. My wife and I love the Wrangler. Thanks you!
Business response:
Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
We have had to return to the Service Center 4 times (spending 14 hours sitting in the waiting room) for the same issue (on a 2018 model with <44K miles) and they have charged us $1,500, and have not fixed the problem. This situation has put us in dangerous situations on three different occasions as the car died in intersections and on hills after they told us "it should be good to go". There have been no apologies and no refunds for the issue. We have lost all confidence and trust in this dealership and their service center,... read more
Business response:
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 538-9038 to share more details about your visit so we can make things right. Take care!
This dealer uses deceptive pricing tactics. An example being; a Certified Chrysler Pre-owned (CPO) offered for sale. Upon inquiring about the CPO the salesman was specifically asked about "Any additional fees/costs/add on's?" only to be told "No." Upon receiving a buy proposal from the dealership a cost of $1,295 was 'added on to the listed price on their site. This $1,295 was for me to pay Franklin CDJR for them to CPO the vehicle. When the salesman was asked, a logical explanation could not be offered, particularly when I ... read more
Business response:
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Chrysler Dodge Jeep Ram Franklin. We would like to make this up to you, if we still can. If you'd be willing, please contact our Manager at (615) 538-9038. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon. Take care!
Excellent service and workmanship. I’ll be using them for future needs. I particularly appreciate Josh my service manager. Done Done Done Done Done Done
I’m being kind with 3 stars that’s because the advisors are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I have to say something. The most aggravating thing about this dealership and maybe it’s other dealers as well. Is that when you make an appointment online for basic maintenance. The wait times are completely ridiculous and you mind as well expect a several hour wait. What is the point of making an appointment it just does not m... read more
Second purchase and worst experience. I researched my 2019 Ram 2500 and found the one I wanted at this dealership because it was advertised as “certified per-owned”. To me this means that it has been fully inspected and any flaws were repaired to ensure it’s ready to sell. This was not the case since when we test drove the truck it had a bad vibration and the rear parking sensors didn’t work. I told the salesman, who was great, that I wouldn’t take the truck in that condition. He assured me that he would have it checked out ... read more
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,219 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.
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