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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Jagger was absolutely incredible. My wife and I love the Wrangler. Thanks you!
Business response:
Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
We have had to return to the Service Center 4 times (spending 14 hours sitting in the waiting room) for the same issue (on a 2018 model with <44K miles) and they have charged us $1,500, and have not fixed the problem. This situation has put us in dangerous situations on three different occasions as the car died in intersections and on hills after they told us "it should be good to go". There have been no apologies and no refunds for the issue. We have lost all confidence and trust in this dealership and their service center,... read more
Business response:
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 538-9038 to share more details about your visit so we can make things right. Take care!
This dealer uses deceptive pricing tactics. An example being; a Certified Chrysler Pre-owned (CPO) offered for sale. Upon inquiring about the CPO the salesman was specifically asked about "Any additional fees/costs/add on's?" only to be told "No." Upon receiving a buy proposal from the dealership a cost of $1,295 was 'added on to the listed price on their site. This $1,295 was for me to pay Franklin CDJR for them to CPO the vehicle. When the salesman was asked, a logical explanation could not be offered, particularly when I ... read more
Business response:
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Chrysler Dodge Jeep Ram Franklin. We would like to make this up to you, if we still can. If you'd be willing, please contact our Manager at (615) 538-9038. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon. Take care!
Excellent service and workmanship. I’ll be using them for future needs. I particularly appreciate Josh my service manager. Done Done Done Done Done Done
I’m being kind with 3 stars that’s because the advisors are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I have to say something. The most aggravating thing about this dealership and maybe it’s other dealers as well. Is that when you make an appointment online for basic maintenance. The wait times are completely ridiculous and you mind as well expect a several hour wait. What is the point of making an appointment it just does not m... read more
Second purchase and worst experience. I researched my 2019 Ram 2500 and found the one I wanted at this dealership because it was advertised as “certified per-owned”. To me this means that it has been fully inspected and any flaws were repaired to ensure it’s ready to sell. This was not the case since when we test drove the truck it had a bad vibration and the rear parking sensors didn’t work. I told the salesman, who was great, that I wouldn’t take the truck in that condition. He assured me that he would have it checked out ... read more
First, to be fair. Matthew in sales was great and responsive. Horrible sales management. Dishonest and incompetent. Buyer beware. I went in to buyout a lease and purchase a new Jeep. They tried to manipulate me into paying bogus fees. They were a total waste of time. Their service department is always overwhelmed and short staffed. I took my business to Freeland Dodge. They have been super helpful and have a terrific service department.
Buyer beware of purchasing off of the internet. Price advertised and emailed was NOT the price when I met the salesperson (Mr. Clay) for delivery. They added every protection plan that increased the price over $3,000. When I asked, the finance person (Hanna) told me it would be adjusted and credited toward my loan amount. I was told to sign and it would be adjusted. Hanna is no longer with the company, It has been 3 months and Mr. David Heimgartner has been little help. I have purchased many vehicles on the internet for my b... read more
Excellent service and communication from start to finish A+++. Kap did a wonderful job from the day I ordered my Jeep until I drove it off the lot.
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,078 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is open now. It will close at 8:00 p.m.
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