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FNBO
- Finance
- Lenexa, KS
About this business
First National Bank of Omaha is proud to serve Lenexa and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to hel... read more
Location details
8820 Maurer Rd, Lenexa, KS, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm still confused. I opened a credit card with FNBO Never late most of the time I paid my balance off in full as I do with all my credit cards. If not paid in full paid more than minimum payment. Apparently they recognize my responsibility increased my credit limit. Never came close to the credit limit. All of a sudden I get a message from my ****** which monitors my credit and I receive quarterly credit reports from all 3 credit bureaus. My credit limit has been dropped from $5000 to $1700 mind you this is Christmas holi... read more
Business response:
Nadia, we are sorry to hear that our services do not meet your expectations. Please keep in mind that credit profiles change over time, and we review all our a regular basis to make sure that the credit limit is in line with our best interests, as well as the interests of the customer. If the decision is made to decrease an account's credit limit, a letter will be be mailed to the address on file with the factors that led to the decision. If you have not received the letter, or have questions about the factors listed, please... read more
Worst credit card company ever. I came to FNBO when the ****** credit card moved from ****. They stopped my credit card over a perceived fraudulent charge...but didn't bother to call me nor email me. I had to call them and endure over a 30 minute wait to speak to a representative. A week later, I got a voicemail re a possible fraudulent charge. Called back, endured a 44 minute hold. Today I receive an email about a possible change to my login info. I log on, the website (redesigned) won't load. I call the number provided and... read more
Business response:
Terence, we appreciate you taking the time to bring your concerns to our attention, and regret to hear that our services have not met your expectations. Due to the holiday season, some of our departments are experiencing longer than normal hold times due to higher than normal call volumes. If you have any questions about holds or blocks on an account, or would like to see what options we may have available, please do not hesitate to give us a call at ************ and one of our Specialists will be happy to help.
Defect in the "Card by FNBO" IOS app. Within the app, there's a checkbox (under Manage Your Account) labeled "Monthly Statement Available-Notify me when my statement information is available to view online." Clicking the checkbox crashes the app. Upon reopening the app, the box remained unchecked. To avoid late fees, it is somewhat important that this option is fixed. The app and OS are at the latest release levels on my devices. (I also posted this information within the ***** App Store.)
Business response:
Wayne, we appreciate you taking the time to bring your issues with the app to our attention. To help resolve this issue, you can give us a call at ************, and one of our Online Specialists will be happy to help. Please note, you can also enroll in eStatements by logging into your account from our full website and clicking the 'Enroll in Paperless Statements' or 'Manage Paperless Statements' link on the left-hand side of the page.
I am just writing for customer receiving a letter from First National Bank of Omaha for a credit card pre approved. Do not apply cause I did and was declined not because I do not pay or have a bad credit score, but for having several cards. This is ****** to lure millions of people and see who they chose, and when you are declined you have a hard inquiry on your credit report and your score is lowered, I hope some type of Goverment agency would do something about it, will write to my state reps to let now there is lot's of ... read more
Business response:
Dario, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will ... read more
Terrible fraud department. Lindsay who was assigned to my case did not do her job. She did not follow up with police department and never reviewed police report. At the end of her investigation she falsely accused my son of making fraudulent charges without any evidence. I wish I would have seen all the 1 star reviews of this company before doing business with them. They allowed fraudulent charges to be made on my card without my permission. Fraudulent Charges on another card of mine were stopped immediately because they hav... read more
Business response:
We are sorry to hear that our services have not met your expectations. We are always using customer feedback, and your feedback will be used to help improve our services in the future. If you have any questions about a fraudulent charge or fraud investigation, you can give us a call at ************, and one of our Investigators will be happy to help.
I had the same issue as Jesus G. I got an ****** Guest Rewards card sent to me by FNBO after ****** switched from Bank of America. The BoA card had no annual fee - the FNBO was 89$ a year. I closed that card and applied for the no fee version of the ****** card from FNBO (you shouldn't have to pay for rewards!) and was approved for 15k. I got the card on a Saturday and had not even activated it when I got the same letter Jesus G got telling me the fraud department had deactivated the card and wanted all those documents. I go... read more
Business response:
We are sorry to hear that our services do not meet your expectations, and you may rest assured that your feedback will be forwarded appropriately. If we have concerns about the security or authenticity of an account, a customer may be asked to verify additional information. Unfortunately, we are unable to advise further, but you can give us a call at************* if you have any additional questions or concerns. We apologize for any inconvenience this may cause.
****** and FNBO sent an email offering me a credit card. Since I travel a lot on ****** I applied for it. The FNBO card was approved immediately. I already have the credit card with me, but to activate it, now FNBO is asking for my documents, Photo/ID and Copy of my Social Security Card. This is the first time that a bank asks for this information after they approved the card. This should happen before approving the card and entrap me with a $90 dollars a year subscription. I want to cancel this card. I will not send the inf... read more
Business response:
Jesus, we are very sorry to hear about your experience! So that we can look into this further, can you give us a call at ************, or send an email with more info to ****************?
BEWARE OF THIS COMPANY - Predatory practices. $99 lesson learned. Hidden "activation" fee listed on ******* website - hidden quite well - spoke with a CSR within 5 minutes of applying - he assured me this charge would be removed but since account was just opened - he could not look up the account. CSR today said NO - I used the card - of course I used the card cause that is where I found your bogus ad. So my tickets on ******* has now cost me an additional $99 so that I can pay for a credit card that I used once and cancelle... read more
Business response:
Candy, we are very sorry to hear about your experience, and that you are unhappy with our services. If you have additional questions about the annual membership fee associated with the ****** Rewards **********, please do not hesitate to reach out to us at ************.
fnbo has the worst app and website I have used when banking. Every time you want it to work, it doesn't. I try to reset my password and it never works. When it does work I can log in for weeks and then out of the blue it stops letting me log in, then I have to reset my password again, and it takes hours if not days to do this. It's just the worst website and app. Please improve it!!!!
Business response:
Victor, we are very sorry to hear about the issues you are experiencing with our app. We are aware of some users experiencing issues when logging in today, November 1, and are working to resolve them. At this time, we recommend trying back later, and giving us a call at ************ if you are still unable to log in, or other log-in issues persist.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.3 star rating with 117 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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