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FNBO
- Finance
- Lenexa, KS
About this business
First National Bank of Omaha is proud to serve Lenexa and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to hel... read more
Location details
8820 Maurer Rd, Lenexa, KS, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service on this MasterCard. I applied for this to get the Amtrak rewards but it's been a nightmare. They took more out of my checking account than the balance due this month. I asked about this on two different occasions. The first person said that it is a mistake and she will "look into it," but I never heard anything back. The second person said that it's normal to do that, I told him the last person said otherwise, he insisted that I never spoke with anyone else. Also, the website won't show the credit and that I... read more
Business response:
Rick, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. To see what happened, and what options we may have available, you can give us a call at 888-530-3626, or submit a secure message after logging into your account from our full website.
A zero interest credit card for one year turned out to for three months. Called them only for them to only on balance transfers. Next call the manager said there was no such card. I sent the full payment to them, the money came out of my account but did not post to the credit card for TWO WEEKS. Worst credit card I have had in forty years of credit cards. They are a complete scam how they are allowed to get away with this is disgusting. It is not loosing a couple hundred dollars that is maddening it is the lying. Ian S. ( It... read more
Business response:
Ian, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. All payments post to credit cards in the same timeframe. If a payment is scheduled or received before 5 PM CST on a business day, it will post to the account the same day. A payment scheduled or received after 5 PM CST, but before the 11:59 PM CST cut-off time, or on a non-business day, it will post to the account the first business day following and will be back-dated to when ... read more
Haven’t used too much credit through them. But so far the little things I have with. My experience has be okay. I’ll give 4 stars
Business response:
Ricarrdio, we're glad to hear that everything is working well for you! Thanks for the 4 star review. If you have any questions or concerns, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.
WORST CREDIT CARD COMPANY EVERRRRRR!!!! They lowered my limit on one card and 2 months later lowered my limit on the other card to the point where my credit score took a dive. What's crazy is while they were lowering my limits my other credit card limits were increased. My score was better when they lowered my limits than it was when I got the cards. THEY MESS UP PEOPLE CREDIT SCORES! I am in the middle of buying a home and they took my limit down to $*** availability. I was NEVER late with a payment and I paid more than the... read more
Business response:
We are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. There are many reasons an account's credit limit may be decreased, and if the decision is made to decrease the account's limit, a letter will be mailed to the address on file listing the factors that led to the decision. If you have questions, or do not receive the letter, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.
I gotta say I see a lot of Negative reviews but , my experience has been Greatttttt I was recently scammed & I explained the whole situation & did the dispute my Issue has been Positively Resolved & the person whom I spoke to was real helpful & understanding.
Business response:
Alisa, we're glad to hear that you received great service for your dispute! Thanks for the 5 star review. If you ever have other questions or concerns, you can always give us a call at 888-530-3626 and we'd be happy to help!
I would never again choose this company for a business account! We are a small, woman-owned business and have used FNBO for 6 years. When my business partner’s debit card expired in October she had to wait 6 weeks for a replacement. We assumed it was a fluke. It was not. Mine expired in February. Today is the last day of March and I have spent hours trying to get a new card. I’ve gone to the local branches to talk to people in person. I’ve talked to both Peter and Kevin in customer service. Each time I’m told the card will b... read more
Business response:
Susan, we appreciate you taking the time to bring your concerns to our attention, and are sorry to hear about the service you received. Unfortunately, we are unable to assist in resolving this issue via this method of communication. However, if you still have not received your card and would like to see what solutions we may have available, you can give us a call at 800-652-5613 and we'd be happy to help further.
Horrible. Highly recommend to AVOID this bank at all costs. No regard for the promotions they offer for their customers. Applied for a credit card with a specific promotion within their partner companies MGM. The partner company confirmed that was the correct promotion and to contact FNBO to sort out the issue to determine why it was not applied correctly. The bank is refusing to sort it out and saying it wasn’t applied correctly so they cannot help me out. The agent at FNBO looked up the promotion to ensure it was with MGM.... read more
Had a collection notice and credit reduction and a collection phone call to someone not even on my account ..I was in line on 42nd street freezing trying to make a payment with about 250 immigrants because of your banking hours..One day late..I can't wait till the news does a story on your little bully tactics and your abuse of your banking skills..Everyone Beware Do not use FNBO
Business response:
Richard, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Our Collections Department will only reach out to numbers that are listed on file, or have been previously approved for contact. If an incorrect number was called, we would recommend verifying your contact information is correct. For your convenience, our Customer Care Specialists are available 24/7 by phone at 888-530-3626.
I took advantage 0% balance transfer offer from FNBO during the holidays. I read the fine print that said I would be charged interest on store purchases and that 0% balances would be paid before higher% balances. I had no balance on my account when initiated the transfer and stopped using the card. Then a purchase that I made in December was applied to my account in February. No explanation for the delay in applying the charge late. Customer service was nice but not helpful. The interest on the purchase was 26.24%. My guess ... read more
Business response:
Mike, we are sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Please keep in mind that balance transfers do not have a grace period and place your account in a revolving status. This means that any balances on the account at the time a balance transfer posts will begin to accrue interest at the applicable rate. Unfortunately, we are unable to review your purchases or other account history via this method of communication, but if you'd li... read more
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.3 star rating with 117 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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