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FNBO
- Finance
- Lenexa, KS
About this business
First National Bank of Omaha is proud to serve Lenexa and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to hel... read more
Location details
8820 Maurer Rd, Lenexa, KS, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WORST THING ** DID TO LOYAL GAS CARD HOLDERS. FROM LISTING ** **** GROCERY PURCHASE AS "CAR RENTAL" - CAN'T RENT A CAR AT A GROCERY STORE - TO MISSING SAVINGS AT GAS PUMP FOR USING THE ** REWARDS **** - TO CUSTOMER SERVICE REPS. SOUNDING AS IF THEY DON'T REALLY CARE ABOUT ** CUSTOMERS - SYNCHRONY BANK HANDLED THE ** CARD WITHOUT INCIDENT! THIS IS THE ABSOLUTE WORST MOVE **/ ***** COULD HAVE DONE TO ITS CUSTOMERS- MAKE SURE CARDS ARE NOT USED "CONTACTLESS" AT GAS PUMP, THUS NULLIFYING SAVINGS AT PUMP - FNBO STATES THEY'VE DIS... read more
I have had nothing but problems since the ******* has switched from ********* to FNBO. I put my checking account into the system so that I could pay my bills online. For some reason their system keeps telling them it is not a valid checking account. I was made to feel like I had done something wrong, instead of trying to figure out why the problem was occurring in their system. I had multiple calls where the agent told me my payment was processing, only to find out it did not. They ended up putting a lock on my account- Agai... read more
Had a 4500 dollar credit limit. Paid it off and they dropped it to 1000 no reason or explanation.
Business response:
Jon, we appreciate you for taking the time to voice your concerns. We're sorry your limit was decreased. For limit decreases, we automatically send out reasoning letters. We want to look into the reason for you. Can you please call us at **************?
I have been *** credit card since 19months expriance from synchrony bank good standing.but may-22-2022. The synchrony bank *** credit card transfer to f.n.bo of omaha. My account still working good.one day my car blocked.i contact to fraud dept.asking me my personal questions and I answered to them after reinstat card continued using. But after 2days later again my car blocked.i contact to again fraud dept. At this time asking me my driver license. And s.s number.i am a so upset.and it is illegal they can not asking me becau... read more
Business response:
Thank you for reaching out to us, Yeon. We're sorry your recent experience was upsetting. Our fraud team may use various government-issued identification documents to complete verification. If you have further questions, please call us at **************.
Highly Suspicious lack of transparency. Just getting started with the new BP program, but I getting a very bad taste. eMails about logons are coming from ' ***************************** ' and nothing in the emails identifies them as coming from FNBO in any way. All other banks and CC processors I deal with clearly identify themselves in all communications. This makes me wonder if they're using an outside processor and exposing our information outside their systems. I have serious doubts about the integrity of whoever I'm dea... read more
Business response:
R. N., we appreciate you for sharing your experience. It troubles us to hear you aren't satisfied with your recent experience. We apologize for the concern this has caused and hope you will understand that our intent is to make sure your banking information is secured to the fullest extent. Please give us the chance to change your mind. Can you call us at **************?
I am leaving. There is no call center support 4 customers. I held the line over 1 hour waiting to report a lost card. The only can support payments over the phone. Unacceptable.
Business response:
Oh no! We don't want to lose you as a valued customer, Xavora. We apologize for the long wait time. Please give us another chance to work with you and maintain our banking relationship. If you call us at**************, our agents are happy to assist you.
I have been with FNBO for over ten years and have been very happy with them. However, about two weeks ago, I noticed that my "Available Funds" field on the app and website was missing. I could only see the balance field, but not any pending transactions. I called FNBO, and the first associate and supervisor said it appeared to be a bug. They suggested I talk to their tech group. The second time I called the supervisor said it was a change to the website and that all those pending charges should now reflect in the "Balance Fi... read more
Business response:
Jennifer, thank you for leaving us a review. We appreciate you for being a long-standing customer and would hate to lose your business. After reviewing feedback from customers and employees on the confusion two balances created, we worked to develop one consistent balance. This enhanced feature includes your beginning daily balance, then factors in memo items, holds on funds, transfers, ACH transactions, any deposit, and account adjustments. If you have further questions, please call us at **************.
Wish I could do negative 10 review, worst banking & credit card experience. Terrible customer service and policies, make it hard for customer when experiencing a hardship. Randomly lower credit limit and close account and will steal your points. Do yourself a favor and go somewhere else! *********** has been fantastic for me!!!!
Business response:
Oh no! Victor, thank you for taking the time to voice your concerns. We're sorry your account was closed and will be sure to pass your feedback on.
I started doing business with this bank when they bought the credit card that was formerly known as Murphy Gas Stations. They are mostly located near ********. And since I shop there a lot, it was easy to get my gas there. They offered 5 cents off a gallon which was great as I drive a lot. They stopped doing that when FBNO took over but it was still ok because Murphy's still has the cheapest gas in town where I live. My problems however start when FBNO took over the servicing of the ******************. For some reason which ... read more
Business response:
Mary, thank you for sharing your experience with us. We hate that you feel this way and don't want to lose you as a valued customer. Please give us a chance to work with you. Can you please contact us at ***********************************?
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.3 star rating with 117 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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