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FNBO
- Finance
- Lenexa, KS
About this business
First National Bank of Omaha is proud to serve Lenexa and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to hel... read more
Location details
8820 Maurer Rd, Lenexa, KS, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I closed my ******* account. After it was closed, I was credited $684.00. This was on 8-12-2022.I've called 3 times and I still haven't received my check for $684.00! WHY!!!!!
Business response:
Hello Richard, we apologize for your recent experience. We took a look into this and discovered that research was being conducted on the return which delayed the process. We are sending out the check today 9/6 and you will receive it shortly. Thank you for your patience.
I have had credit accounts with FNBO for a year. I pay my accounts as soon as I receive my statement, and I generally pay the full balance. I have had a fine relationship with FNBO. HOWEVER- I suddenly count not access my my accounts via android or computer. It took 2 days for a rep to discover that my accounts were put 'on hold'. I spoke to the fraud department, & they could provide no logical explanation, just that it may have been randomly. I received no prior notice to this happening, which means charges made were now in... read more
Business response:
Hello Christopher, thank you for bringing this issue to our attention and understand your frustration. Our fraud department is looking into this issue to determine the cause and will be contacting you directly with a resolution. We thank you for your loyalty and patience.
I requested a credit line increase months ago, I was told I had to wait until 8/14/22 before I could request it so I did. The system automatically increased it by 450 which isn't enough. When I called in I was told that now I must wait till 12/12/22 before I could request an increase. The person I spoke to in the credit dept; interrogated me on how I got transferred to her dept.; instead of her resolving my issue and she rushed me off the phone as if I was interrupting her. I'm blown my account has been in excellent standing... read more
Business response:
Hello Regina, we understand your frustration and apologize for any misunderstandings about our credit policy. We have attempted to contact you via phone and have left voice messages with an explanation to the credit limit increase policy. We thank you for your loyalty and understanding.
I did a balance transfer from my prior credit card company. I thought it had been done until I got a call from the old credit card's collections department saying I still had a balance with them. The original check has been stop paid and supposedly a new check will.be sent to clear my account. In the meantime, I have past due and late charges. I requested the balance transfer fee be waived due to it not being done correctly but I was told that wouldn't happen by the representative as well as the supervisor. I have only had t... read more
Business response:
Jeff, thank you for taking the time out to communicate about your recent experience. We apologize for any frustration we may have caused and thank for your loyalty. We would like the opportunity to look into this issue for you and hope we can provide a satisfactory resolution. Please give us a call at ************, we look forward to hearing from you.
Got a credit card offer in the mail from fnbo (First National Bank of Omaha.) Went through the time and trouble to get the card because it offered a $300 sign up bonus. When I received the card, no bonus! I spoke with a representative from fnbo who said that if I fax a copy of the original offer to them they would look into it. By this time, I have thrown the offer away. Was counting on that money. Will never do business with fnbo.
I never agreed to have an a credit card opened in my name, my account was automatically transferred from another company. I never received cards or a statement until there was a past due notice. My charges from my previous card transferred over but the autopay did not. I called and waited on hold for about 45 minutes to pay my bill and request the information I needed for online banking so I wouldn't have to call to pay my bill again, I was told that I needed to have a card to do that and that cards would be sent. I did not ... read more
Business response:
Hello Kelly, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Our mission is to build and maintain long-term relationships. We are committed to open communication both good an... read more
I have a high credit score. Always get approved automatically for credit cards. Bought **** and applied for the **** rewards card. They pended my application, then requested a signed original copy of my social security card, a copy of my driver's license and 2 years worth of W2. What kind of antiquated customer verification is this? I escalated to a manager who was happy to terminate my application. If this is any indication of how they do business, stay away!!!
Business response:
Hello Antonio, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Please feel free to give us a call at ************ if you would like to discuss this further.
well giving my information to someone not on my account they need to be held accountable due to the negligence...
Business response:
Colleen, we would like the chance to look into this. Please contact us at **************, so we can address your concerns, and look into this further. We'll be sure to fully investigate this matter for you. We look forward to hearing from you.
In only the 2nd month after they bought ******* card business they are holding payment for 14 days before crediting account. Without reason just because they can. Zero credit issues, late payments or charge backs but yet they're still holding the payment even though payment has been deducted from my account. And they refuse to help in anyway. Terrible Card policies in 2nd month of transactions.
Business response:
PJ ******, we sincerely apologize for any inconvenience the payment hold has caused and that our service did not meet your expectations. At FNBO, we strive to achieve superior level of service. We are also committed to making improvements when needed to ensure we treat our customers in a manner that shows we value their time and business. If you have any questions, please do not hesitate to contact us at ************.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.3 star rating with 117 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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