This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
FNBO
- Finance
- Lenexa, KS
About this business
First National Bank of Omaha is proud to serve Lenexa and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to hel... read more
Location details
8820 Maurer Rd, Lenexa, KS, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Deceptive, dysfunctional and bad customer service. I started a Sun Country FNBO credit card a couple years ago. About 6 months ago I was offered a 0% balance transfer option. I took them up on their offer. The next month I paid my bill 100% on current purchases and some extra for the balance transfer amount. The month after that I received a bill charging me interest I called Sun Country FNBO to ask why I was being charged interest. They said because I didn’t pay the balance 100%. I told them I did pay 100% except the balanc... read more
Business response:
Steve, we're sorry to hear that our services don't meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, to avoid interest being charged on new purchases from the date they are made, the entire statement balance needs to be paid in full by the due date each month. If the statement balance is not paid in full each month, the balance is considered to be revolving, and any new purchases will be subject to interest. If you have any other que... read more
I opened a checking , account , and credit card as part of a promotion. The credit card application got declined because they couldn't verify my identity. I have opened several credit cards, checking accounts with various financial institutions over the years and this was the first time I ran into something like this. When I called to ask what they needed to verify my identity, they didn't have answer. They just wanted me to apply again, and get another credit enquiry. This is a terrible institution and I will be closing all... read more
Business response:
Tony, we're sorry to hear that our services do not meet your expectations and appreciate you taking the time to bring your concerns to our attention. Unfortunately, this is not something we can look into further via this method of communication. If you give us a call at 800-652-5613, we'd be happy to see what the issue with the application was and advise of what steps may be available.
I've had the same credit card with FNBO for the last 10 years with the same address and same phone#. I've never been late for my payment and have never had any security issue with my card. Ever suddenly starting from last week, I was getting error message continuously when logging into my account stating 'Unfortunately, we are experiencing technical difficulties at this time. We apologize for any inconvenience this may cause you. Please try to access the site again later or call Customer Service for assistance.'. After a day... read more
Business response:
Willa, we're sorry to hear that our services do not meet your expectations. When scheduling a payment via your Online Banking profile, you are required to hit the 'Submit' button, and then click 'Confirm' on the next page to ensure that all the information listed is correctly. If the payment is not confirmed, the payment will not be scheduled. In some situations, when calling, additional verification may be required to help ensure the security of the account. If you have any additional questions or concerns, you can always g... read more
Before BP switched from Synchrony to FNBO my account was set up for automatic drafts. After the switch, the automatic drafts did not happen and I did not know it until today when I received a letter stating the account had been closed. There is so much fraud, I wasn't sure if the letter was legitimate. The letter stated I could make a payment using the enclosed envelope and one was not included, so that made me suspicious, too. To verify, I called the number on the back of my card to check if I had outstanding past due charg... read more
Business response:
Belinda, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Prior to the conversion, packets were sent to BP credit card customers notifying them of the conversion and what would be happening. Part of this information did explain that customers would need to re-enroll in AutoPay after the conversion date. Unfortunately, if an account is closed due to non-payment, it cannot be re-opened. We apologize for any inconvenience this may ca... read more
I have a dispute and they tell me I have to wait for the fee to post before they do anything. They merely said call back in 2 to 3 business days and start the process over again. That included a 55 minute call wait. 35 minutes to reach fraudulent unit and 20 minutes waiting to speak to a supervisor. This is unacceptable, and you should stay away from this company. I have had success with **************** and ***********. Avoid this company.
Business response:
James, we're sorry to hear that the service you received did not meet your expectations and appreciate you taking the time to bring your concerns to our attention. At this time, we do not allow transactions to be disputed until they have fully posted to the account, because pending charges may be duplicated by the merchant, may be listed for the wrong amount, or may drop off before posting. The amount of time a charge remains pending is determined by the merchant, but a charge will typically post within 2 to 3 business days ... read more
I tried to pay my bill in full (it was only $49). It got kicked back for some reason. I possibly entered a number wrong in my account info. I asked about it and was told as much. I paid again and it went through on time. Then I got charged a $25 fee. When I asked about it the response was "well its our policy any time a payment gets kicked back". This company has ****** predatory policies and should be avoided at all costs.
Business response:
Luke, we're sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, a fee may be assessed if a payment is late, or if a payment is returned for any reason. However, if you would like to see what options we may have available for an assessed fee, you can always give us a call at ************ and one of our Specialists will be happy to help.
They charged me over $600 in fees.. 31 times $15.00 Fee for a $2.00 lottery ticket that showed up as a charge. Lesson Learned.. .. don't subscribe on *********. Customer Service would not remove them.. and I quote 'It's in the fine print of your CC Agreement". **********.... there are much better Banks to do business with!
Business response:
Dan, we are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Per the terms of the Cardmember Agreement, merchants that **** or ********** identify as a seller of travelers checks, foreign currency, money orders, wire transfers, lottery tickets, funds used for wagers or gambling, or other similar products and services are treated as Cash Advance transactions. Cash advance transactions receive a fee of 5% of the transaction amount, with a... read more
************ they preapprove you than deny you...they make your credit score lower and it stays on your report for 2 years? thats wrong !
Business response:
Hank, we are sorry to hear that our services do not meet your expectations. Please keep in mind that pre-qualified offers have a message that states "You have been pre-qualified based on a soft inquiry check on your credit report. Once you apply, we will further evaluate your request, which will include a hard inquiry check. Your offer may be different or may not be available based on our additional evaluation of your application." Unfortunately, once a hard inquiry has been submitted for a credit card application, it will n... read more
I paid my balance off with ************ prior to FNBO taking over the ** account back in May 2022. When they took over I still had a $620.01. balance on my new bill when it was paid prior to the take over. I have been dealing with this since May. I have sent proof of payment multiple times to FNBO, but somehow they never get it when I was told that Lynn in accounting did receive it. We were told on 11/25/22 and again on 12/19/22 that they were writing everything off and they would clear the credit report for this. It is now ... read more
Business response:
We are very sorry to hear about your experience, and would like to assist you with resolving the issue of the missing payment. So that we can review what the status of the account is, and what steps are necessary to locate the payment, can you give us a call at ************?
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.3 star rating with 117 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com