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FNBO
- Finance
- Lenexa, KS
About this business
First National Bank of Omaha is proud to serve Lenexa and offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more. We're the Great Big Small Bank and by remaining fiercely independent and family-owned, we make decisions based on what's best for you. Always. Your success is our success and why we've been in business for more than 160 years. Whether you're looking to open a checking account, buy a home or finance your business we're here to hel... read more
Location details
8820 Maurer Rd, Lenexa, KS, 66219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently made a payment to my account and went to check it online to see if the payment posted and was not able to access my account. I called customer service and was transferred to the fraud department. They said my account on hold and under review.. I was not sent any communication that a review was being done or that any fraudulent activity was detected. They wouldn't tell me how long the review would take. It's been a week since I made my payment and the account is still on hold
Business response:
Stacy, thank you for bringing your concerns to our attention and sharing your experience. Our goal is to exceed our customer's expectations, and your feedback will be used to help improve our services in the future. If you have any additional questions about the hold, please do not hesitate to reach out to us at ************.
I have had numerous issues with FNBO being able to apply a payment correctly to my loan. In making a payment on the phone and requesting the payment be applied to principal only, FNBO has an issue they apply it to the Line of Credit (LOC). Doing this does not allow for my automated to be withdrawn. This issue has been going on now for 4 years. My latest issue is again dealing with a payment incorrectly applied to my account as LOC instead of principal only. In FNBO's process to correct the issue they have deleted one of my t... read more
Business response:
Marlyn, we are very sorry to hear about your experience and issues! So that we can look into this further, can you give us a call at ************, or send an email to *****************?
I had a card for several years and used it a few times then paid in full each time. I used the card to pay the balance ($1,500) on my Disney cruise last Thursday and received an alert that my account was closed the same day. I call customer service and they stated there was nothing that could be done and the charge probably will not go through. So now I have to wait and see then pay again and it needs to be paid in full by the end of the month or I lose my reservation. I am in shock that this is allowed and customers can be ... read more
Business response:
Lisa, we are very sorry to hear about your experience! So that we can look into this further, can you give us a call at ************ or send an email with more information to *****************?
They add so many stipulations on their promotions that it's difficult to get and refuse to work with you or give you any customer service if you aren't wealthy. I created a new account for their $250 promotion. Make 2 direct deposits of $250 each for 2 consecutive months and they will give you $250. I did this, but they said I made 1 deposit the first month and 3 deposits the second month. They said for the first month that the last day was 7/13 and my paycheck cleared on 7/15 which is why the second month was 3 payments. Tw... read more
Business response:
Cedric, we are very sorry to hear about the experience you had! You may rest assured that your experience and concerns have been forwarded appropriately so that we can help provide better service in the future. If you need assistance with anything else, please do not hesitate to give us a call at ************.
With a perfect FICO scores of 800+, using card monthly and paying it off monthly - they sent me a letter one day of lowering my limit from 15,000 to $500. When I called in to ask why - they came up with bogus answer's claiming it's not their fault, but it is credit agencies who sent a signal to them. Then while I was on the phone with supervisor I pulled all 3 my credit reports, and found that my scores are still 800+, never late, never failed anything, I simply ask them again "what is a real reason behind it", they still co... read more
Business response:
Rich, thank you for sharing your experience with us. Credit limit changes are based on your credit profile as a whole. FNBO monitors all of our accounts on a regular basis to establish a credit limit consistent not only with our interests, but the interests of the customer as well, and we apologize if you may disagree with these decisions. If you have additional questions, please do not hesitate to contact us at ************, where one of our Customer Care Specialists will be happy to help.
I have a credit score > 800 Total Utilization < 1% > 7 years of history They decreased my credit limit to 10% of the old one. The reason was laughable - recently seeing more usage on this card - guess FNBO does not like customers to use their card more. The CS agent did not care at all - kept saying: the reason is on the letter. We get the decision from credit reporting bureau which is a lie - Banks make decision on their own with info from credit reporting bureau. Again my score is > 800 TODAY Closed my account immediately ... read more
Business response:
James, thank you for sharing your experience with us. Credit limit changes are based on your credit profile as a whole. FNBO monitors all of our accounts on a regular basis to establish a credit limit consistent not only with our interests, but the interests of the customer as well. When the decision is made to decrease a customer's credit limit, a letter with additional information is mailed out automatically. If you have questions about the reasoning, or do not receive this letter, please do not hesitate to give us a call ... read more
On May 29, 2022, I mailed a check (member since 2001) for $65.94 to pay my account in full. The check cleared the bank on June 6, 2022 (FNBO bought out Synchrony Bank). After the check cleared the bank and for the next four months (June, July, August, & September), I received a billing statement with a balance. As of today, the balance is showing as $39.97. Attempting to resolve this situation, I called FNBO. The first course of action I was instructed to take was to return to my physical bank to request a copy of the cleare... read more
Business response:
Joanne, we are very sorry to hear about your experience, and would love to try to help resolve the issue. Can you please give us a call at ************, so one of our Customer Care Specialists can look into this further?
Please spare yourself the headache. I received a credit card about 6 months ago with a 14,000.00. Credit limit. I never put more than 1200.00 on this card I paid the card off in full and they decreased my credit limit down to 500.00 not 5,000.00 but 500.00. I called their customer service which was no help at all they stated they reviewed my **** score and based on my score the decreased my limit. I said sir my credits scores are still in the 700 what are you talking about. Then he proceeded to say it's ur revolving debt. I ... read more
Business response:
Regina, thank you for taking the time to share your feedback with us, and we are sorry to hear that you aren't satisfied with your recent experiences. Credit increases and decreases are based on your credit profile as a whole. When the decision is made to change an account's credit limit, a letter is sent with additional information about the decision. If you feel the factors on the letter are incorrect, we would recommend reviewing a copy of your credit report for any information that may be reporting incorrectly. If you ha... read more
Stay away from this card/ company. I have had them since January. I was excited an very happy with them until, i wake up to find my avaliable credit at $0. I called they say you habe delinquencies on your account. My account was up to date. How ever being as though it was with in 6 months. Paying your account on the due date is considered past due. They do not off any txt notification, nor off automatic payments. To have accounts shut down with out notice as a small business owner. Relying on these 2 personal accounts to hel... read more
Business response:
Hello Deangelo, we appreciate you for taking the time to share your feedback with us. We're sorry to hear you weren't satisfied with your recent experience. We had our team look into this situation and they called you to provide clarification on the issue. We appreciate your loyalty and you can call us anytime at ************ should you have any additional questions.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.3 star rating with 117 reviews.
When is FNBO open?
FNBO is closed now. It will open tomorrow at 9:00 a.m.
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